Job Abstract
Responding to staff with computer software and hardware problems/questions and providing solutions as quickly and efficiently as possible with a focus on Customer Service. Assisting with updating, operation, and management of a Help Desk knowledgebase system to support the central site, remote sites and remote users. Primary Duties Troubleshoots problems using email, telephone, and remote support tools Documenting trouble calls in Helpdesk Ticketing System Travel to remote sites to provide in pe...
Search Terms: Technician, Help Desk, Computer Tech, Help, Mental Health