Tour Guide. To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department at SoFi Stadium. The role of a Tour Operations staff member is to effectively give information about the venue in an entertaining, engaging and informative way. Company Overview:Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree s... more details
The Role
Tour Guide To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department at SoFi Stadium. The role of a Tour Operations staff member is to effectively give information about the venue in an entertaining, engaging and informative way.
Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities: Provide exceptional customer service to stadium visitors
Welcome each visitor and serve them as they begin the tour
Maintain a professional image and pleasant demeanor at all times
Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
Facilitate a group getting through the stadium in a safe and effective way
Work with fellow team members to keep tour route monitored in an effective manner
Know which tours are available on a day to day basis
Communicate with teammates and supervisors via 2-way radio
Ensure safety of all visitors
Must have at least 3 days of full availability each week
Qualifications:
• Have relevant customer service experience
Must have excellent interpersonal skills
Must be able to memorize and recite all tour script facts and information
Ability to demonstrate a positive, team-oriented attitude
Must be comfortable serving visitors of all backgrounds and ages
Must be willing to be flexible with their schedule and daily assignments
Must have internet access for scheduling purposes
Ability to stand for long periods of time, walk long distances, use escalators and operate elevators
Ticketmaster Host experience is a plus
Bilingual skills are a plus
Computer experience needed
PHYSICAL REQUIREMENTS:
Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
Ability to walk long distances
Ability to lift and/ or move up to 25 pounds
Practice safe work habits follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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