Job Abstract

Responsible for the operation of a large segment of stores on the West Coast, with the role being based in California. This includes all aspects of store operation, team development, and customer satisfaction, with the objective to achieve company short and long term goals. The role is a key part of the company leadership team and works cross-functionally with all aspects of the organization.

1. Develops and communicates overall operational plan for the Region and actively communicates business priorities.
2. Develops, in conjunction with the Senior Leadership Team, strategic and tactical plans for the operation of field locations and districts.
3. Provides day to day leadership, monitors, evaluates and provides direction to assigned Market and Store Operations teams that is aligned with the mission and the core values of the Company to ensure achievement of company objectives.
4. Serves as an advocate for the customer ensuring store operation efforts fit with customer needs and wants as well as business goals / objectives.
5. Participates in the development of company initiatives as assigned by the head of stores.
6. Ensures consistent execution of business strategies and company initiatives and achievement of sales and profitability goals.
7. Develops new initiatives and programs in conjunction with Corporate Store Operations team for regional or company implementation.
8. Provides effective and continuous communication with the region on store/division sales results, expenses, manpower planning, and customer service minimum requirements.
9. Implements defined performance standards for the Regional Store Operations team and ensures fair, consistent and timely feedback to team members on their performance.
10. Manages direct reports including staffing, training, development, performance assessment, disciplinary actions and succession planning.
11. Develops and implements plans to build highly productive leaders at the market and district level, with a focus on internal leadership development to ensure attraction and retention of high potential team members and building bench strength resulting in successful succession planning.
12. Regularly evaluates, coaches, and develops field teams to ensure delivery of store presentation and service standards.
13. Visits with Market Leaders in stores within their region on a regular basis.
14. Manages or participates in special projects as needed.

1. Minimum of 10 years of retail store operations experience, including a minimum of 7 years in a senior leadership role with multi-store oversight and management of others who have multi-store field responsibility required.
2. Financial and retail management skills, including the ability to interpret operating statements and reporting data, manage budgets, manage inventory, maintain expense control and manage merchandise effectively required.
3. Strong interpersonal, communication and leadership skills with the ability to work across the organization, lead cross-functional teams, and influence without direct authority. Ability to function positively as a team leader as well as a team member required.
4. Ability to build, lead, influence and motivate large diverse teams, as well as highlight, develop and retain top performers required.
5. Strong conflict resolution, mediation and negotiation skills required.
6. Proficiency in Microsoft Word, Excel, and PowerPoint required.
7. Strong presentation skills required.
8. Strong analytical, numerical and reasoning abilities. Well-organized, detail oriented, with ability to delegate and follow-up effectively.
9. Ability to travel on a regular basis and for extended periods of time, including regular and continuous overnight travel required. Ability to work a flexible schedule to accommodate travel as required.
10. Related Bachelor’s degree preferred.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.