Job Abstract

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Job Description:

Director Business Improvement-Operations

Location: This position will work a hybrid model (remote and office). Must reside within 50 miles/1 hour commute of an Elevance Health location. 

The Director Business Improvement-Operations is responsible for leading large-scale business operations while supporting enterprise wide initiatives through the expert deployment of Lean and Six Sigma methodologies. This leader will manage the day to day operations of a large production team in our Provider Data Solutions Operations, driving results within key performance metrics while improving the way business performs. The leader will also optimize end-to-end operations, create efficiencies, enhance quality and position the organization for profitable growth by mitigating the need for incremental administrative costs.

How you will make an impact:

• Oversees large scale operations for Provider Data Solutions. This includes managing day to day production along with strategic opportunities.
• Supports department-level and enterprise executives in decision-making, setting strategic goals, and investment priorities that position the organization for digital and automation capabilities and in goal setting activities.
• Develops an initiative intake process for prioritizing and establishing value ensuring key projects are aligned to top organization priorities, meet the needs of leadership, mitigate risk, and that business commitments are on time, within budget and capture expected value performance results.
• Leverages the Lean, Six Sigma and operational experiences for all phases of projects with an emphasis on data collection/analytics, process analysis, implementation in line with sponsorship support, and control reports on the status and health of the portfolio using the dashboard to provide visibility into key metrics.
• Develops and deploys a business improvement discipline and practice across the organization, adopting practices of Lean and Six Sigma and following the DMAIC approach across all phases.
• Establishes and oversees a comprehensive communication plan and informs key stakeholders about the progress of initiatives and key operational results.
• Aligns internal resources to projects and manages external sourcing to obtain full competency to complete projects.
• Hires, trains, coaches, counsels and evaluates performance of direct reports.

Minimum Qualifications: 

• BA/BS in the healthcare field and minimum of 10 years experience at a director or above level with significant large-scale business optimization experience up to $100M+ in valuation; or any combination of education and experience, which would provide an equivalent background. 
• Lean and Six Sigma Black Belt or obtained within 6 months of hire.
• Ability to travel required.

Preferred Skills, Capabilities and Experiences:

• Master's degree preferred.
• Strategic planning in operational settings, data analysis and has driven continuous improvement in the healthcare industry through Lean and Six Sigma methodologies strongly preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $148,240 to $280,174.

Locations: California; Colorado; District of Columbia (aka Washington, DC); Nevada; New York; Washington State; Jersey City, NJ

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.