For more than 142 years, The Los Angeles Athletic Club has remained dedicated to its mission of providing for the body, mind, and spirit of its members. Our private club includes state-of-the-art athletic and spa facilities, award-winning restaurants, bars, luxury meeting rooms, special event rooms, hotel rooms, and an array of social, business, and athletic events. Come join our team! We have immediate openings for experienced individuals to fill the position of a Full Time Membership Represent... more details
For more than 142 years, The Los Angeles Athletic Club has remained dedicated to its mission of providing for the body, mind, and spirit of its members. Our private club includes state-of-the-art athletic and spa facilities, award-winning restaurants, bars, luxury meeting rooms, special event rooms, hotel rooms, and an array of social, business, and athletic events.
Come join our team! We have immediate openings for experienced individuals to fill the position of a Full Time Membership Representative
JOB SUMMARY:
This position contributes to the success of Los Angeles Athletic Club by creating positive experiences for every member and guest who visits the club by cultivating relationships with existing members to facilitate overall membership growth. The role serves as sales representative and as member relations ambassador with specific goals in each area. Success is defined by financial targets and by member satisfaction factors.
RESPONSIBILITIES:
Serves as the “first point of contact” for all new member inquiries.
Ensure minimum response standards are achieved
Ascertain and maintain key data points on all inquiries
Participate in ongoing development of sales strategies and practices
Adhere to determined sales strategies and practices
Serves as the “second point of contact” for all existing member complaints
All complaints are routed from first point of contact to the Member Associate
Ensure minimum response standards are achieved
Ascertain and maintain key data points on all inquiries
Participate in ongoing development of member service resolutions
Follow all complaints through to satisfaction.
Ensure all key membership data points are maintained and periodic inquiry made
Serves as initial contact to notify members of past due balances and assisting them with collecting payment
Adhere to an authentic and professional rules of conduct
Serve as role model for service and member care
Active social media plan supporting each revenue center
Additional revenue strategies and actions as determined
Effectively communicate in a timely and accurate manner.
Ensure that all projects are executed in accordance with policies established guidelines including but not limited to accounting, employee experience, member experience and affiliated third parties.
Daily, Weekly, and Monthly responsibilities.
EDUCATION, LIENSES & CERTIFICATIONS:
Required: Minimum of one (1) year of experience in same or similar positions in the Retail, Hospitality, or Food & Beverage industry
Required: Excellent interpersonal and customer service skills
Required: Computer Experience: proficient Microsoft Office programs, Outlook
Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
Required: Capable of working effectively independently with minimal supervision
Required: Strong analytical skills.
Required: High attention to detail and accuracy
Required: Strong organizational skills
Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
Required: Ability to elicit and accept constructive feedback.
Required: Must be able to evaluate and select among alternative courses of action quickly and accurately.
Required: Must work well in stressful, high-pressure situations.
Required: Must maintain composure and objectivity under pressure.
Required: Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
Required: Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
Required: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Required: Must be able to work with and understand financial information and data, and basic arithmetic functions.
Required: Must be able to prioritize departmental functions to meet due dates and deadlines.
We offer excellent Benefits!
Paid Time Off (PTO) & Holiday Pay
Medical, Dental, Vision, Life Insurance, and many other benefit plans.
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