Job Abstract

Job Description

Robert Half is seeking a Manager Salesforce Engineering reporting directly to the Senior Director, Engineering and Architecture and leading one or more teams of highly skilled software engineers primarily working on our Salesforce-based solutions.  Having rolled out one of the world’s 10 largest Salesforce instances, our engineering teams use the core Salesforce platform, Community Cloud, Marketing Cloud and a wide variety of other tools to deliver cutting-edge solutions for both internal and external users.  

We’re looking for someone who can provide IT strategy and direction to multiple functional areas of the Company. Delivers successful on-time, on-budget, and in scope "Best in Class" global projects across multiple portfolios designed for and delivered to Corporate, Field, and Protiviti stakeholders. Leads large cross-functional teams that ensure IT projects, operations and practices support the requirements of the company's near-term growth goals and are aligned with its long-term growth strategy. Manages project services delivered across the application's verticals in assigned areas. Collaborates closely with IT Vertical and Business Leadership to ensure project requirements are clearly defined and have well established success and operational turnover criteria. Provides direction and leadership to senior managers and their teams on resource and personnel management to ensure proper development, effeciencies, work culture and vision are created. Drives innovation and improvement.

Requirements

• Salesforce application management including Force.com platform features (eg Apex, Lighting Components, Lightning Web Components, SOQL, SOSL, Visualforce, Workflows, Objects, security model, etc).
• Manages application development, and maintenance of Field and Corporate-facing applications. 
• Engages with project delivery, project managers, and project sponsors in the business to understand, clarify, and document the objectives and success factors for technical solutions that support business-based project initiatives. 
• Collaborates and consults with IT verticals, managers, and business owners as appropriate in providing support during the solution delivery and application support phases, managing enhancements and maintenance priorities and trade-offs as applicable. 
• Provides technical guidance in ensuring optimal execution and implementation of maintenance and enhancement work with applications supported. 
• Leverages existing technical standards to design solutions for projects. 
• Provides updates, guidance and recommendations related to technology solutions and related projects to supervisor and staff, impacted IT and Corp Services/Protiviti business teams, and IT Sr Management.
• Partners with and obtains feedback from technical discipline owners and experts to maintain a clear understanding and awareness of current technical standards and direction; provides feedback on standards based on project experiences and user needs. 
• Ensures team delivers infrastructure and workflow solutions to RHI standards of quality (response time, availability and user satisfaction) to field and back office users globally.  
• Manages, directly or through subordinate supervisors/leads, the coordination of the activities of a section or department with responsibility for results, including costs, methods and effective staffing (e.g., having the right people with the right skills in the right job).  
• Manages the development and implementation of system designs and technical specifications. 
• Architects complex solutions to project/production issues and relationships between systems; ensures that solutions are executed properly. 
• Manages on-call support for production systems on a rotating schedule.
• Responsible for personnel actions, including hiring, onboarding, firing, promotion, development, discipline, and employee compensation. 
• Provides coaching, guidance, mentoring to direct reports and next level down where and when appropriate. 
• Establishes, leads, manages and develops an effective and collaborative team.
• Leads effective collaboration not only in immediate team but also with other IT verticals, dev team, and business Architects to review and deliver complex solutions to project/production issues and relationships between systems; ensures that solutions are executed properly. 
• Partners to improve efficiencies and support quality deliverables.
• Monitors the collaborative process and adjusts as needed.
• Manages the development and implementation of system designs and technical specifications.

Qualifications

• Bachelor's Degree in IT-related field or equivalent years of experience
• Minimum:  Demonstrated leadership of peers in a fast-paced Global IT environment.
  Desired:  5+ years of Team Leadership, Supervisory or Management experience in a fast-paced IT environment in a similar role, including direct experience working for a Global Organization and/or providing cross-cultural support.
• Application Development , Testing, Support and Maintenance of Public-, Field- and Corporate-facing applications.
  • Manages team time and availability in order to deliver projects on-time and within budget.
  • Engages with business owners and department counterparts, project delivery, project managers, and project sponsors in the business to
    • formulate acceptable delivery timelines.
    • discuss tactical and strategic objectives.
    • understand, clarify, and document the objectives and success factors for business-based project initiatives.
  • Collaborates and consults with IT verticals, managers, and business owners as appropriate in providing support during the solution delivery and application support phases.
  • Provides technical guidance in ensuring optimal execution and implementation of maintenance and enhancement work with applications supported.
  • Provides updates, guidance and recommendations related to technology solutions and related projects to supervisor and staff, impacted teams, and IT Sr Management. 
  • Partners with and obtains feedback from technical discipline owners and experts to maintain a clear understanding and awareness of current technical standards and direction; provides feedback on standards based on project experiences and user needs.
  • Participates in and leads project estimating efforts as well providing input into the continuous improvement of the delivery estimating model.
  • Collaborates with management of Production/Operations team in fixing production issues.
  • Establishes Service Level Agreements (SLAs) and ensures that all applications that are running in various environments meet or exceed stated SLAs.
  • Interacts with customers and staff on technical design issues and resolutions.

• Personnel Supervision/Management
  • Responsible for personnel actions, including hiring, onboarding, firing, promotion, development, discipline, and employee compensation.
  • Provides coaching, guidance, mentoring to team members as appropriate.
  • Establishes, leads, manages, and develops an effective and collaborative team.
  • Leads effective collaboration not only in immediate team but also with other IT verticals, dev teams, and business partners.
  • Understands and manages department and Robert Half personnel practices/policies; keeps direct reports and staff updated on general corporate information.
  • Makes resource requirement and headcount recommendations based upon analysis and presents to vertical directors and business unit management for final decisions.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com/Resources.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.