Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet ... more details
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.
Job Title: Service Administrator
Principal Duties and Responsibilities
Customer Service / Taking service calls from customers via telephone and e-mail.
Managing service calls from receipt to billing.
Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
Accurate review of all previous day field visits before billing to ensure proper language and spelling.
Continuously manage the dispatch board throughout the day. Check all open calls and dispatch accordingly.
Daily scheduling and dispatching for field technicians.
Complete customer and coworker requests.
Process quotes from the service technicians and send them to the customer daily.
Call the customer to confirm that they received the quotes and answer any questions.
Schedule any approved work and order parts as needed to get work done.
Work with the construction foreman to type quotes for unit replacement or new installation.
Set up and scheduled jobs for the construction department and ordered the material.
Make a work-in-progress report on all projects that is reviewed weekly by management.
Track and ensure that all PM Service contracts are renewed on time every month by the sales department and management.
Oversee shipping and receiving. Fill out a receiving label with the job name, job number, date, PO number, and contact name. Verify that we receive the parts that are on the packing slip.
Check off the received items and highlight the back-ordered items. Put a copy of the packing slip in the box with the parts. Give the person who requested the parts a copy of the packing slip.
File a copy in the job file. Update the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number.
1+ years’ work-related experience in an Operations and Service environment.
HVAC/Facilities experience or Controls Automation is preferred.
Strong customer service skills
Knowledge of Microsoft Office
Use of office equipment
Knowledge of the Coins booking system is a plus.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.