The Analyst, Collections is responsible for all collections on assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliation, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. This position requires the ability to operate independently, with a high ... more details
Let's Grow Together
Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.
The Analyst, Collections is responsible for all collections on assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliation, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. This position requires the ability to operate independently, with a high degree of self-sufficiency.
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WHAT YOU’LL DO
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Collections
- Ensure accurate and efficient reconciliation of customers’ accounts allowing for timely collection of amounts owed.
- Identify, investigate and resolve collection issues in order to ensure collection in a timely manner.
- Identify debit balance and other situations that will impact the cash forecast and communicate the status to the cash application team.
- Provide customer service associated with collections while building customer relationships.
- Assess customer credit holds and determine which orders can be released.
- Develop, recommend, and implement payment arrangements with customers.
- Partner with the credit analysts with respect to collection issues and credit holds to determine if changes to credit limits are needed.
- Proactively engage and interact with the sales organizations regarding account status, orders, and payments in order to maximize revenue opportunities for the Company.
- Identify customers to be considered for monthly bad debt reserve based upon aging, payment trends, and country risk.
- Identify customers to be placed with collection agencies.
- Supply collections information for internal and external audits.
Reporting
- Generate reports to measure daily performance and align with team metrics.
- Meet month-end and quarter-end deadlines for reporting requirements.
- Prepare reports and analysis of collections activity and key insights as requested for management review.
Continuous Improvement
- Identify, develop, and implement system and process improvements.
- Seek opportunities for continued improvements, efficiencies, and best practices.
- Work with various teams to implement identified solutions and reduce operational inefficiencies.
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ABOUT OUR IDEAL CANDIDATE
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Education
- Bachelor's Degree (or equivalent experience) in Finance, Accounting, or Business Administration.
Experience
- Minimum 3 years Collections experience in a medium to large business.
Languages
Software/Technical Skills
- Microsoft Excel
- SAP Financial module
- High Radius (Preferred)
Other Skills, Knowledge, & Abilities
- Ability to communicate clearly and effectively, verbally and written within different levels of management and customers.
- Ability to manage multiple work assignments efficiently and effectively; prioritize and plan work activities, using time efficiently.
- Ability to present information in an effective and efficient manner.
- Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns.
- Proven ability to use judgment to think through issues and present recommendations to management for appropriate action.
- Ability to be a team player; participate in cross-functional teams and place the success of team and company above individual accomplishments.
- Ability to treat colleagues with respect and uphold the Brother Company values.
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ADDITIONAL DETAILS FOR THIS ROLE
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This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid
- The salary (or hiring) range for this position is $61,000 - $71,000 per year.
- Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
- Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/
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WHAT WE OFFER OUR EMPLOYEES
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At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:
- Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
- Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
- Professional Development: We're committed to helping you grow in your career with opportunities for training and development
- Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
- Employee Engagement: Join a team that values your contributions and celebrates success together
Learn more about our benefits: https://careers.brother-usa.com/benefits
Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother
Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]www.brother.com.
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.