As UCSF Health integrates newly acquired hospitals and ambulatory sites into our health system, the incumbent will work with the CNIO to plan, develop, and implement integration with newly merged, acquired or affiliated groups in order to create a cohesive, coordinated and comprehensive regional network.
The incumbent will advise and support in the following specific areas:
- The execution of Transition Services Agreements to ensure continuity of care and back office services
- Decision making regarding scope of programs and services
- Quality and safety concerns such as establishing clinical and quality protocols, facility infrastructure readiness, and staffing analysis and qualifications
- Internal and external relations and communications
- Overall shared services and operations integration including IT/Systems, Finance and HR
- Coordination with UCSF Health administrative and academic leaders
In addition, the incumbent has the following responsibilities through subordinates:
Integration Planning
- The incumbent will support the Integration Management Office to plan, execute and monitor integration planning efforts
- Manage comprehensive project plans to achieve transaction rationale/success metrics
- Identify potential risks and issues and develop mitigation plans
Performance Monitoring and Optimization
- Establish key performance indicators (KPIs) to monitor the effectiveness of the integrated network and create regular reports for the CEO and Chancellor as well as relevant governance boards
- Monitor status and rapidly identify issues and mitigants and succinctly communicate them to the appropriate teams, and work to resolve the issues to maximize deal value
- Analyze data and metrics to identify opportunities for optimization and efficiency improvements.
- Standards
- Together with operations, quality, and others, identify the UCSF Health standards, approaches and playbooks to replicate throughout the network and at scale and across the enterprise
Program Development
- Lead the implementation of existing and new programs at SFMC and SMMC. Collaborate closely with strategy, operational teams and physician leadership to achieve objectives
Physician Alignment
- To maximize community impact and quality, develop a comprehensive physician workforce plan that determines the
- the required number of MDs to meet network objectives by subspecialty
- the institution responsible for recruitment
- the physician alignment model such as faculty, MSP, affiliates, independent physicians
Culture and Change Management
- Develop a plan for communicating vision and plan for integration and partner with communications to ensure seamless delivery
- Manage cultural compatibility of UCSF Health network sites and ensure proper change management in place for seamless integration
- Convene stakeholders across sites to ensure work is aligned and positioned to advance integration priorities and establishing regular cadence of communications to senior executive leadership to provide updates, escalate issues, report on milestones, and give visibility on critical next steps
- Identify and address internal and external sensitivities related to clinical, operational and program decisions
- Ascertain and track risks, actions, issues, decisions, dependencies, and synergies to ensure successful integration
Affiliate Network Systems/Operations Alignment
- Collaborate closely with the Chief Network Integration Officer (CNIO) and Chief Operating Officer (COO) of the Office of Affiliates to execute a comprehensive plan to ensure seamless operational continuity across the network so that patients can receive coordinate, prompt, and convenient care closer to their homes.
- Serve as expert and voice for each site through deep understanding of each organization’s current state of operations, gaps, and needs
Transition
- Together with the integration team, lead the transition of work from consultants to UCSF Health
Merger Integration Planning and Evaluation
- Participate in the diligence of target acquisitions, including evaluating key issues and development of post-close integration plans
- Identify areas of opportunity and challenges for consideration in integration planning
- Facilitate integration meetings and develop replicable templates to build UCSF Health’s integration playbooks
Best Practice Development
- Develop and build out integration playbooks for M&A activities and continuously improve integration capabilities by identifying and developing process improvements, best practices, and tools to increase the efficiency and effectiveness of the team throughout the M&A lifecycle
Leadership
- Foster a culture of collaboration and communication to ensure a cohesive and integrated healthcare network
- Serve as main point of contact across integration teams in support of CNIO
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Master's degree in business, health administration or clinical degree and/or equivalent experience/training
- Bachelor’s degree in business, health administration or clinical degree and/or equivalent experience/training
- Significant (minimum seven years) management experience in a complex health care organization
- Thorough knowledge of health care delivery models, business and strategic planning, financial management, and organizational development
- Thorough knowledge of budget development, financial analysis, and reporting techniques
- Advanced verbal and written communication skills
- Ability to work collaboratively and effectively with medical center leaders and external agencies
- Ability to establish and utilize metrics to support operational and process improvement
- Ability to build and maintain a climate of trust and collaboration
- Excellent interpersonal skills with the ability to motivate and influence others