Leads and trains Café staff effectively to achieve results. Implements developed training programs for Cafe staff. Actively trains new staff to ensure consistency in procedures and processes. Assist in developing new training plans. Works alongside Café Supervisors to relay necessary changes in procedures. Provides attentive, timely, and friendly service to all internal and external customers at all times. Builds and maintains customer satisfaction with the products and services offered by the c... more details
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Description
DUTIES & RESPONSIBILITIES
Leads and trains Café staff effectively to achieve results.
Implements developed training programs for Cafe staff.
Actively trains new staff to ensure consistency in procedures and processes.
Assist in developing new training plans.
Works alongside Café Supervisors to relay necessary changes in procedures.
Provides attentive, timely, and friendly service to all internal and external customers at all times.
Builds and maintains customer satisfaction with the products and services offered by the co-op.
Actively engages with customers and processes customer transactions accurately and promptly through the store’s POS system.
Follows procedure regarding absenteeism, schedule changes, and breaks, taking needs of co-workers and store coverage into account.
Provides backup staff scheduling, as needed.
Effectively communicates and informs Café Managers of any operational inconsistencies and opportunities.
Proactive in making the customer’s experience a positive reflection on quality service.
Follows established recipes and maintains quality of the highest standard.
Follows Health Department Regulations and department sanitation and safety procedures.
Removes trash, compost, and recyclables promptly.
Attends to spills and maintains the cleanly, neat, and orderly condition of all workspaces.
Uses equipment safely and follows safe knife-handling procedures.
Remains productive throughout shift, completing tasks efficiently.
Follows all standard procedures, including opening and closing processes.
Other duties as assigned.
Requirements
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
High School Diploma or equivalent experience.
A minimum of two (2) years’ experience in a retail environment.
A minimum of two (1) years’ experience in training or leading others.
A minimum of one (1) year’s experience in food service or comporable.
Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
Adapts readily based on evolving co-op needs or in response to feedback.
Maintains composure in highly stressful or adverse situations.
Knowledge of organic food, farming, sustainability, health, and nutrition.
Computer proficiency, familiarity with MS Office Suite, and experience with POS systems.
ENVIRONMENTAL & PHYSICAL DEMANDS
Flexibility to work any shift, including mornings, middays, evenings, weekends.
Must wear closed-toe, skid-resistant shoes; a head covering (hat, bandanna, etc.); and long pants.
Ability to work in varying temperatures (approximately 40°F – 95°F).
Ability to stand for long periods at a time.
Ability to bend, stoop, reach, kneel, twist, and climb.
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