Job Abstract

Thank you for considering a career at Mercy Health

Community Health Worker Program Coordinator - Resource Mothers

Primary Function/General Purpose of Position

The Community Health Program Coordinator is responsible for planning, implementing, and evaluating community health programs aimed at improving the health and wellness of the community. The primary focus is on addressing the needs of underserved and vulnerable populations, including low-income families, ethnic minorities, elderly individuals, and those with chronic health conditions. The Coordinator works closely with the community health team, faith-based organizations, community members, healthcare providers, and local organizations to develop and sustain programs that enhance the overall health of these populations.

Essential Job Functions

• Conduct client intakes and screen for health and social needs.
• Facilitate care coordination with healthcare providers and social service agencies.
• Assign community health workers (CHWs) to clients based on their needs.
• Ensure clients receive timely and appropriate services to address health and social needs.
• Review CHW caseloads regularly to ensure balanced workloads and effective client management.
• Maintain accurate records of program activities and client outcomes.
• Prepare reports and presentations on program impact and health trends.
• Participate in program evaluation and quality improvement initiatives.
• Analyze program data to identify trends and opportunities for improvement.
• Implement strategies to enhance program effectiveness and client outcomes.
• Ensure fidelity to program protocols and standards.
• Answer office phone calls and provide assistance to clients and the team as needed.
• Maintain patient and staff confidentiality according to hospital and department policies.

Education Qualifications

Associate’s degree in sciences or a closely related field is required.

Bachelor’s degree in Public Health, Health Science, Social Work, or a related field is preferred.

Licensing/Certification

Community Health Worker (CHW) certification from the Ohio Board of Nursing is required.

CPR certification is required within 30 days of hire.

Work Experience

A minimum of 3 to 5 years of experience in community health, public health, or social services is required for this position, including previous work as a Community Health Worker (CHW).

Other Knowledge, Skills and Abilities (Required)

• Strong knowledge of personal computers and advance proficiencies in word-processing, spreadsheets, and graphics software including Microsoft Word, Power Point, Excel, Access, audio visual equipment, etc.
• Strong organizational and project management skills. 
• High attention to detail and numerical accuracy.
• Ability to read, write, and perform basic arithmetic.
• Possession of a personal automobile, current Ohio driver's license, and automobile insurance with $100,000/$300,000 liability required.
• Ability to work evenings or weekends as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Language

Bilingual language abilities and cross-cultural skills highly desirable.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.* 

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Other: Ability to work overtime as required 

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

Work Shift:

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.