Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has ... more details
Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.
The Premium Billing Associate will perform routine Premium Billing activities. This position exists to assist the Premium Billing department with account activities while providing excellent customer service in line with Company Standards.
WHAT YOU WILL DO
Process premium billings.
Produce accurate and timely billings in several billing applications.
Process interim, revised interim, finals, and revised final billings.
Calculate audit billings manually when necessary for accuracy.
Provides premium billing services to customers.
Reviews and responds to emails received by department group email account.
Provides research on payroll reporting status, payments, cancellation/reinstatement status etc.
Handles customers calls from agents and policyholders.
Assists with reporting payroll and processing payments.
References several systems to research policy information.
Updates email contact and coordinates address changes.
Performs departmental administrative tasks.
Process letters, emails, and other items as requested.
Process cancellations and reinstatements notices as required.
Manage data entry input in several applications making sure they are current and accurate.
WHAT YOU BRING TO THE ROLE
High School diploma or General Education Development (GED) required. Associate’s degree preferred.
Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.
KNOWLEDGE AND SKILLS
Knowledge of basic math and accounting concepts is required.
Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.
Ability to understand and carry out simple instructions in standard situations.
Must be Customer service oriented with strong organizational skills and attention to detail.
Works well independently and as part of a team. Ability to effectively present information to policyholders, agents, and internal parties.
This assignment is temporary in nature and will last approximately six (6) months, dependent on successful performance of job duties.
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