The IT Support Technician Specialist II performs duties as part of the Commonwealth's Attorney's Office's Discovery Section and assists with the production of electronic material for litigation. Responsibilities include troubleshooting, diagnosing, and resolving software and hardware problems. This position is also responsible for ensuring digital media hardware and software operates effectively for courtroom presentations. The position will work closely with legal support staff and attorneys to... more details
Job Description
The IT Support Technician Specialist II performs duties as part of the Commonwealth's Attorney's Office's Discovery Section and assists with the production of electronic material for litigation. Responsibilities include troubleshooting, diagnosing, and resolving software and hardware problems. This position is also responsible for ensuring digital media hardware and software operates effectively for courtroom presentations. The position will work closely with legal support staff and attorneys to send, receive, and organize digital evidence. Such duties also include intermediate to advanced technical support related to computer hardware and software to department end-users.
The hiring range for this position is from $27.87/hour to $38.33/hour based on experience. The full salary range for this position is $27.87/hour to $48.78/hour to provide opportunity for growth and development.
Examples of Duties
Assists in maintaining, configuring, monitoring, and troubleshooting the department's computer systems;
Performs hardware and software support;
Assists attorneys in preparing electronic displays, graphic exhibits, and other visual aids for litigation;
Trains and provides hardware and software support to department end-users;
Performs PC installations, maintenance, or installations of software programs;
Trains and supports system users;
May perform other essential job functions specific to the position and office assignments;
Knowledge, Skills and Abilities
In-depth knowledge of Windows operating systems;
In-depth knowledge of the Microsoft Office Suite;
General understanding of database organization and functionality;
Experience in complied programming languages preferred (i.e. Crystal, Basic);
Problem-solving skills;
Organizational skills;
Exceptional customer service and communication skills, both verbal and written;
A sense of urgency and a commitment to timely completion of tasks;
Ability to work independently or as part of a team effectively;
Ability to follow oral and written instructions;
Ability to troubleshoot and resolve multiple issues;
Ability to prioritize, attentive to details, maintain confidentiality, and provide exceptional support;
Ability to establish and maintain effective working relationships with fellow employees, supervisors, and other departments;
Ability to work flexible hours as needed
Education and Experience
A combination of education and experience equivalent to an Associate’s degree in Computer Technology or related field and one (1) year of prior experience with providing workstation support.
Experience with criminal law preferred.
Certifications such as CompTIA A+, CompTIA Network+, and HDI Support Center Specialist preferred.
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