Job Summary: This role involves supporting our customers by addressing their needs and inquiries, coordinating product flow and production schedules, and performing various administrative tasks. Experience in manufacturing, warehouse operations, production, and/or planning is preferred but not required, as we are willing to provide training to the right candidate.
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Full-time, On-site: Monday - Friday from 7:00am to 2:30pm
Pay Range: $20.00-$26.50 per hour.
Benefits include medical, dental, vision, life, disability, vacation, sick pay, and 401k!
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Duties/Responsibilities
- Take the lead on responding to and addressing customer inquiries.
- Provide exceptional customer service and support.
- Support administrative tasks such as data entry, filing, and correspondence.
- Communicate with internal departments to assess job progress.
- Provide job status and progress updates to management, customers, and other stake holders.
- Collaborate with production teams to monitor inventory levels and streamline processes.
- Follow all safety procedures and protocols.
- Perform other duties as assigned.
- Excellent customer service skills with a friendly and professional demeanor.
- Effective, professional communication skills, both written and verbal.
- High level of detail attention to detail, problem-solving skills, and commitment to quality.
- Excellent organizational skills and multitasking abilities.
- Working knowledge of Microsoft Office Suite (Word, Excel, Outlook), PDF editors, Zoom, and general computer applications.
- Experience in manufacturing, warehouse operations, production, and/or planning is preferred.
- Ability to follow directions and work effectively in a team environment.
Physical Demands: Job duties are mainly performed in a temperature-controlled office environment with some exposure to an open warehouse environment with a wider range of temperature variation and exposure to noise, vibrations, fumes, and chemicals.
- Repetitive motion of wrists, hands and fingers.
- Prolonged periods of sitting.
- Occasional periods of standing, walking, bending and driving.
- Occasional lifting, carrying, pushing, and/or pulling up to 20 pounds (And rarely up to 50).
ITAR Requirement: This position requires the use of information subject to the International Traffic in Arms Regulations (ITAR). The candidate must be a U.S. person within the meaning of ITAR. ITAR defines U.S. persons as U.S. citizens, lawful permanent residents (i.e., Green Card holders), and some refugees.
MGI is an Equal Opportunity/Affirmative Action employer.
All applicants are evaluated based on merit, without considering actual or perceived race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, child birth or related medical conditions, age, national origin (including possessing a driver's license issued under vehicle code 12801.8), ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics or information, family care, marital status, enrollment in public assistance, military or veteran status, unpaid intern or volunteer status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use/access our online recruiting center due to your disability. To request assistance, please email hr@mgius.com or call (805) 530-3314. Please note that only inquiries concerning a request for reasonable accommodation will receive a response, and determinations on those requests will be made on a case-by-case basis.
