Under the supervision of the Manager, the Patient Representative serves as a liaison between patients and the institution. Provides a specific channel through which patients can seek solutions to problems, concerns, etc. As the patients advocate, Patient Representative enables patients to obtain solutions to problems by acting on their behalf the Administration or any department or service, coordinating among departments if necessary, and recommending alternative policies and procedures in order... more details
Job Overview:
Under the supervision of the Manager, the Patient Representative serves as a liaison between patients and the institution. Provides a specific channel through which patients can seek solutions to problems, concerns, etc. As the patients’ advocate, Patient Representative enables patients to obtain solutions to problems by acting on their behalf the Administration or any department or service, coordinating among departments if necessary, and recommending alternative policies and procedures in order to improve service(s) to patients. As the institution’s direct emissary, Patient Representative interprets philosophy, policies, procedures and services for patients. Use an understanding of the principles of growth and development to assess each patient’s age-specific needs and provide age-specific treatment and care.
Qualifications:
Required:
High School Diploma required
Excellent communication skills
Exceptional organizational skills
Preferred:
Bachelor’s degree preferred
Health care training/experience helpful
Scheduling Requirements
Status: Per Diem
Shift: Day
Time: 7:00AM —3:00PM
Must be available to work weekends/holidays
Essential Functions:
Communicates to management all observed significant trends as well as patient perceptions regarding quality of services
Compiles patient information in order to trend for total quality improvement
Conducts in-services for staff as appropriate or upon request by the Department Director
Coordinates referral of services on patient’s behalf
Investigates and responds to any concerns/complaints about the quality of care in the medical center
Maintains communication by daily interaction with nursing and ancillary staff
Maintains data availability for monthly or quarterly reports
Maintains the formal grievance mechanism in compliance with JACHO standards.
Provides advocacy services for patients under the “Patient Bill of Rights”
Recommends change in policy and procedures when necessary for improvement.
Responds to need for crisis intervention; provides staff and family with comfort and support
Responds to patient survey data; analyzes and conducts follow-up
Uses an understanding of the principles of growth and development to assess each patient’s age specific needs and provide age-specific treatment and care
Visits, assigned new admissions, assesses patient experience, and explains Patient Representative role
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Page Limit Reached
Paging is limited to 5 pages for our non registered users. To use this feature you must be Registered and Logged In.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.