JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become... more details
JOIN A TEAM THAT GOES ALL-IN ON YOU
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!
BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching
GENERAL SUMMARY: The Housekeeping Supervisor assists the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures and conducts inspections for cleanliness and uphold standards of daily Team Members effectively.
Essential Duties and Responsibilities
- Listen and respond to guest inquiries in a professional manner. Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city.
- Supervises Housekeeping and Laundry, assist with interviews, evaluation and progressive discipline action when required
- Implement and monitor departmental/hotel policies and procedures to ensure quality service.
- Must enforce all OSHA and Safety policies and procedures
- Initiates positive or corrective action when standards are being consistently met or neglected
- Supervise and monitor daily work performance of staff ensuring the completion of their duties and any other assigned work.
- Ensure all keys are properly secured at all times.
- Compile departmental work schedules and monitor workload to ensure a proper balance of work.
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Resolve guest problems efficiently and in a courteous manner.
- Generate review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs
- Provide input into both short and long-term goals and assist in implementing specific strategies to achieve the goals.
- Maintain work area in a clean and safe manner.
- Report problems found in operation and any unsafe equipment or unusual situations requiring action.
- Report all maintenance discrepancies and situations in a timely manner and effectively follows through.
- Ensures all tower public areas are cleaned and well maintained upholding hotel standards.
- Monitors all supplies and amenity levels in assigned areas.
- Works closely with Managers communicating accurate room status information to the front office staff.
- Ability to make good sound judgment decisions regarding employee and guest safety aswell as professional customer service skills.
- Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care, as well as basic guestroom cleaning.
- Attend all training classes as directed by the company
- Attend and participate in pre-shift department meetings.
QUALIFICATIONS:
- Must possess good writing skills and be able to read, write and communicate fluently in English. Excellent verbal communication and customer service skills a must.Mustpresent a neat and professional appearance.
- Work requires flexibility to work various shifts
- Bilingual abilities a plus
- 2Y ears previous Housekeeping supervisory experience preferred
- Ability to make progress on multiple assignments under time constraints.
- Ability to access and input information using a moderately complex computer system.
- Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, clients or staff.
- Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
- Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials.
- Ability to bend, stoop or kneel, climb, ascend and descent stairs.
- Ability to stand and walk for the duration of a shift.
Working Conditions
Fast paced environment, multiple tasks to be handled under time constraints. Must be able to lift up to 40lb and handle sensitive situations relating to staff and guest problems, in a timely manner. Must be flexible and able to work multi-task.
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.
Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.