Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn... more details
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.
Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.
KEY HOLDER DUTIES
Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
Be informed and understand current merchandise promotions and advertisements.
Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
Assist with processing merchandise as well as monitoring and replenishing floor stock.
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
Perform any other duties that may be assigned by management.
Demonstrate high level of quality work, attendance and appearance.
QUALIFICATIONS
1 to 2 years of retail sales experience.
Demonstrates strong leadership, communication, time management and organization skills.
Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
Flexibility with scheduling and willingness to work extended hours when necessary.
Up to 10% travel to support local stores, as needed.
COMPETENCIES
Customer Centric/Sales Driven -- Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations. Continually searches for ways to improve customer service.
Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
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