Job Abstract

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run \"Business Resource Group\" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Monitor and manage BHS(Baggage Handling) and BMS(Building Maintenance) Systems providing time critical communications and coordination in reactive and preventative maintenance needs. The coordinator will use all the tools and resources in place to disseminate and provide clear, concise and accurate information and direction to a large staff in an effort to keep the BHS functioning properly and direct maintenance activity needed within the facilities.

• Monitor the system performance for mechanical malfunctions and facilitates adjustments to the system to maintain maximum operational control
• Monitor and use Brock Controlled Web Client Baggage Operating systems, BOSS Tracking System and Caams
• Implement necessary actions required when prompted by the Maintenance Information Systems (MIS)
• Track and report baggage and customer operational data using Brock Web Client, BART and Shares
• Load flight schedules and Pier/Chute assignment into Brock Web Client operating system
• Add/delete and adjust flights to active flight tables. Retrieve, sort and organize flight schedules and prepare pier sheets
• Monitor L3 screening equipment, inform TSA staff of system malfunction or changes to operation
• Prepare baggage system reports: hourly, daily, monthly and annually
• Maintain pertinent records and documents
• Track and document mishandled bags that cause system jams
• Make required decisions and implement changes within the system when needed during irregular operation
• Dispatch Facility Maintenance throughout the baggage system to resolve system issues
• Initiate BHS Team (baggage handling system) bridge call when necessary
• Build and maintains a professional relationship with all Department at IAD airport, including Facility Maintenance, Bag Room and Customer Service
• Maintain clear communication over radio or phone between SOC, Facility Maintenance, Customer Service, Ramp Service and other regarding all major issues, changes and other requirements affecting the operation such as system faults and closeouts
• Demonstrates the ability to handle multiple tasks with minimal supervision
• Monitor and use of Fleet Focus work order system including generate work order request placed by email, radio or by phone
• Distribute work orders within the Facilities Team
• Generate weekly Fleet Focus work order reports/as required
• Update Vendor contact list and request vendor on site as required per management
• Assist with administrative duties supporting front line Technicians, Supervisors and Manager

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• High School Graduate or equivalent work experience
• 0-2 years operations/technical experience required (e.g., baggage handling, mail)
• Proficient in Microsoft Office to include (Word, PowerPoint, Outlook, Excel)

What will help you propel from the pack (Preferred Qualifications):

• Two years operation experience in baggage operation or related station operations role
• Proficient in Unimatic/Shares, Web Client, Microsoft Office to include (Word, PowerPoint, Outlook, Excel)
• Knowledge of Manual Encoding and transfer line scanning and operating
• Understand the basis operation of the IAD baggage belt system
• Working understanding of IATA and BSM, bag tag information

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.