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Always treat guests with courtesy and respect in a variety of situations.
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Honesty & Integrity.
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Respond to all guest requests appropriately. Always greet our guests warmly with a smile, address them by name at all times.
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To be mindful of the importance of personal hygiene and grooming.
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Adhere to hotel Health and Safety guidelines.
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Ability to work under pressure and in a fast paced environment.
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Use correct cleaning chemicals for designated surfaces, according to OSHA/GHS regulations and hotel requirements.
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Clean assigned guest rooms by priority, as indicated by the HotSOS /REX handheld.
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Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely inside room while cleaning.
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Empty trash containers and recycling bins.
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Replenish and place collateral, including but not limited to in room dining menus and magazines inside the guest rooms.
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Remove all dirty terry and replace with clean par to designated layout.
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Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
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Replace dirty bed linen and make up bed with clean linen.
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Replace laundry bags and slips.
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Turn showerhead inward after cleaning the bathtub.
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Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
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Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
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Dust Air vents in bathroom and bedroom
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Realign furniture to floor plan.
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Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
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Check under bed(s), chairs and sofa for debris and remove if present.
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Opening and closing of sofa beds; and making up sofa beds as beds according to hotel standards.
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Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
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Inspect all guest rooms during cleaning process for possible pests and report any concerns to Management immediately (as in checking mattresses, duvets and pillows for pests)
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Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
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Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
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Ensure presence of fire safety placard, and DND sign. Inspect condition and replace as needed.
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Vacuum throughout entire room and spray room with deodorizer.
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Replace in-room coffee and coffee products when necessary.
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Properly clean in-room coffee machine after use.
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Offer assistance and information to our guests.
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Update status of rooms cleaned on assignment sheet/punch cleaned room in the phone system.
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Communicates guest rooms with DNDs and guests refusing service to Manager.
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Cleans guest rooms with new hires and mentors new Associates throughout the training process.
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Mentors Newly Hired Associates throughout the training process.
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Updates cleaned status on handheld device via REX software to indicate that rooms are ready for inspection.
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Completes deep cleaning of guest rooms when needed.
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Complete pest training on an annual basis.
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Proper use of PPE on a daily basis to ensure compliance with all safety procedures.
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Ensure guest room doors are properly secured during and after cleaning of guestrooms.
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Ensure doors leading to the BOH are secured at all times.
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Communicates with guest, using guest's name to inquire about stay and any needs that guest may have and fulfills such needs when applicable.
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Ensures Room Attendant cart & Linen Closet is maintained in a clean and organized manner.
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Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
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Nightly cleaning of cleaning rags and running the washing machine.
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Travel to different floors to complete the daily quota based on business needs.
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Ensure security of any assigned guest room keys and call loss prevention officer immediately for any lost and found items from guest rooms.
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Removes room service tables and trays from guest rooms.
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Handle guest complaints immediately to ensure guest satisfaction, and ensure issues are communicated to a manager immediately via the REX handheld.
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Report any damages or maintenance problems to your management team.
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Report any rooms that have been smoked in to a manager immediately.
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Knowledgeable of hotel fire and emergency procedures.
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Adhere to Lost and Found policy including key control.
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Successful completion of the training process.
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Other essential room cleaning duties as operations change in the future, to include but not limited to performing turndown attendant’s duties due to business needs.
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Ability to complete full section on a daily basis to Thompson Hotels, AAA 5 diamonds, and Forbes 5-star standards.
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Any additional duties as directed by management.
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Provide full service of guest rooms upon request. Perform all the functions of a Room Attendant and Houseperson as needed and warmly greet all of our guests.
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Provide water and ice to our guests.
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Offer amenities to guests such as extra towels and pillows.
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Change linens and turn down the bed.
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Freshen-up/clean the room.
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Turn on the television and music to a soothing and relaxing channel; draw the curtains close.