Promptcare is seeking a highly motivated and organized Receptionist to join our team. As a receptionist, you will be responsible for providing excellent customer service to our patients. In this role, you will be the first point of contact for patients and visitors, and you will play a critical role in ensuring that our patients receive the highest level of care. If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this ... more details
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Job Type
Full-time
Description
Promptcare is seeking a highly motivated and organized Receptionist to join our team. As a receptionist, you will be responsible for providing excellent customer service to our patients. In this role, you will be the first point of contact for patients and visitors, and you will play a critical role in ensuring that our patients receive the highest level of care. If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion
Reporting to: Departmental Lead, Supervisor or Manager
Job Type: Full-time, 40 hours per week, Mon-Fri
Location: Madisonville, LA
Requirements
High School Diploma or equivalent
Minimum of 1 years’ experience with multi-line switchboard preferred
Ability to handle multiple tasks in fast paced, challenging environment
Professional and well-polished phone skills required
Excellent communication and people skills required
Customer service focused
Skilled with MS Office Suite programs preferred
Electronic records management experience preferred
Clinical, medical office administrative, or related experience preferred
Job Responsibilities, included but not limited to:
Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when applicable
Scan and link patient documents to appropriate workflow in Perceptive Content
Copier/Printer/Fax – Sort documents and distribute, file or track appropriately
Greets and directs visitors to the company
Ensures all visitors sign in and are given a visitor badge
Takes and retrieves messages for various personnel
Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information
Complete office opening and end of day duties in absence of lead receptionist and/or administrative assistant
Prepare outgoing mail in absence of lead receptionist
Complete monthly company educations in a timely manner
Assist all departments in support of projects as needed
File materials in appropriate receptacles, such as file cabinets, in accordance with classification and identification information
Perform periodic inspections to re-classify materials for possible archival or destruction
Assists with other related clerical duties such as photocopying, faxing, filing, scanning and collating
Weekly Status Reports
Visitor Sign-in Log
Other duties as assigned
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 35 pounds.
Benefits & Perks
Competitive Salary
Medical, Dental, Vision Package
401(k) plan (discretionary)
PTO - Vacation, Sick and Personal days, and paid holidays
Referral bonuses & Discount Ticket Program
Lunch & Learn Programs
Employee Recognition Program
Equal Employment Opportunity
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
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