Job Abstract

A regional water wholesaler and retailer located in the Antelope Valley area is seeking an experienced Customer Service Representative to join their team! This company prides itself in their commitment to detail and customer service.

Customer Service Representatives are the first line of contact customers have with a business which goes without saying, that this candidate should be dedicated and reliable. Seeking a candidate who has a minimum of (1-2 years) prior experience in a customer service role.

The Customer Service Representative will be responsible for collecting past due accounts; notifying and scheduling termination of unpaid accounts and maintaining an accurate and current accounting of all field work in the agency’s system. Will process customer payments; check for accuracy of meter reads, prepare daily edits and weekly billing and adjustments as needed.

Duties may include, but are not limited to, the following:

• Serve as a counter representative or telephone representative, accepting applications for service, closing accounts, answering customer account inquiries, and providing routine changes to accounts within established standards and guidelines; provides a professional image to customers, co-workers, and other agencies.
• Respond to a variety of customer care questions and provide assistance regarding matters such as the status of accounts, water service application processes, water quality, and company policies and procedures; refer to appropriate departments as necessary.
• Receive and process payments and customer deposits and general ledger receipts; sort payments by category and use a computerized system to enter payments, and balance and post data.
• Balance cash receipts; verify and reconcile computer produced reports and records; adjust customer accounts and grant payment extensions and waive fees as appropriate.
• Accept applications for service and enter data into a computerized system; set up new accounts for residents or developers/contractors for new parcels and construction meters; review associated documents such as deeds, rental agreements, and drivers’ licenses.
• Complete quality control on processing of move in/out requests.
• Process deposit refund requests.
• Process closing account requests.
• Respond to customer emails.
• Accept applications for the rate assistance program and process leak and number of occupants’ variance applications.
• Perform a variety of clerical duties including typing, document scanning, and filing.
• Perform related duties as assigned.