• Operate the community in a manner, which will ensure company profitability by meeting all community budget and census guidelines as set by the corporation. Follow and adhere to the budget in all situations. Monitor staffing hours and overtime daily to detect problems early. Avoid utilizing temporary staffing without approval of supervisor in advance. Use company budget forms to monitor expenses.
• Ensure the delivery of quality customer service and ensure positive resident relations responding promptly and appropriately to resident needs, requests, concerns, etc. Promote a culture where each resident is of the greatest importance.
• Participate in marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring to ensure the complete fill up of the community. Strive to achieve a 100% occupied community.
• Participate in, a community relations function for the community with attention to clergy, legal, financial and business communities who would have influence with the senior market. Directly support the development of referral sources for prospective residents.
• Propose for approval contracted services, including the beauty shop, therapy services and other ancillary services as may be required and to direct and evaluate the performance of all service contractors in providing needed services.
• Promote and maintain positive relations with residents and their families, providing the necessary Executive Director/resident contact, including but not limited to, dining room interaction while addressing resident concerns appropriately. Encourage resident interaction.
• Ensure that resident programs designed to achieve resident satisfaction are available by providing enrichment in the areas of social interaction, entertainment, arts and crafts, physical exercise, education, religious services, and community involvement.
• Comply with all state and federal laws and regulations and all company rules and regulations regarding the care of the residents and operation of the community.
• Develop and maintain systems that will effectively monitor the operation of the community, including, but not limited to occupancy rate, income and expense, supply/capital asset inventories, and resident and staff satisfaction (i.e. suggestion boxes, surveys, etc.).
• Oversee the maintenance of accurate and appropriate records for each resident and prospective resident of the community, for each employee and other administrative activities, and maintain confidentiality of
• said files at all times.
• Conduct daily department leader meetings to focus on admissions, discharges, resident/family concerns, resident satisfaction, employee injuries, and resident accident/incidents.
• Conduct weekly marketing meetings to focus on move-ins and move-outs, community events, and marketing events.
• Direct and monitor timely and accurate completion of all daily/weekly/monthly billings, accounting and bookkeeping requirements (i.e. residents, A/R, A/P, payroll, collections, etc.).
• Assist as needed in the coordination of move-in with respective residents. Periodically review each resident’s status and ability to perform under the terms and conditions of the Residency Agreement. Oversee the process of determining each resident’s suitability and placement for transfer to an environment appropriate for their mental and physical condition. Direct and advise as needed the process for notifying staff of new resident’s needs and ensuring the apartment is move-in ready.
• Recruit, hire, provide orientation, supervise, train, discipline and terminate the department leaders of the community and be responsible for ensuring department leaders comply with the policies and procedures. Review respective job descriptions, quality, performance, and production standards of department leaders as set by management of community and the company.
Periodically and routinely review (90-day and annually) and evaluate department leader performance, schedule training and adjust as necessary.
• Cooperate and effectively interact with the Resident Council.
• Exercise professional judgment and carefully adhere to all written standards, personnel administration policies and procedures. Direct and monitor the documentation of all matters related to personnel administration for every employee of the property.
• Routinely monitor the sanitation of the kitchen, quality of meals, quantity and appearance of service and entire staff, cleanliness of resident apartment and satisfaction of residents.
• Access, retrieve and review email messages daily (twice daily minimum).
• Implement a quality assurance program that evaluates each department’s performance at least quarterly with appropriate follow-up to maintain compliance with company policies and procedures as well as local, state, and federal regulations.
• The Assistant Executive Director will be responsible for identifying, making recommendations and following through with approved purchases that will protect the physical asset of the property.
• The Assistant Executive Director is responsible for implementation and follow through of recommendations of the safety committee to provide a safe environment for residents, staff, and visitors.
• Perform any additional job duties set by the Executive Director while completing all assigned duties which may change from time to time according to resident needs, staffing levels, working circumstances, and corporate directives.
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