Are you a Library Professional with a love of Developing and Training your team? Do you have a mindset that is plan-focused and detail-driven? Are you looking for the perfect role to expand your skills in organization-wide projects to provide a path to management-level work? The Palo Alto City Library is looking for a skilled, experienced, and passionate professional to serve as Library Programs Coordinator for Staff Training & Customer Experience. Our Library Program Coordinator for Staff Train... more details
Description:
Are you a Library Professional with a love of Developing and Training your team?
Do you have a mindset that is plan-focused and detail-driven?
Are you looking for the perfect role to expand your skills in organization-wide projects to provide a path to management-level work?
The Palo Alto City Library is looking for a skilled, experienced, and passionate professional to serve as Library Programs Coordinator for Staff Training & Customer Experience.
Our Library Program Coordinator for Staff Training & Customer Experience will play a key role in:
helping to oversee staff training and professional development initiatives,
initiatives to maximize the quality of customer experience and use of our libraries.
This position will work closely with the Palo Alto City Library management team and professional staff to develop and coordinate systemwide initiatives and projects to further the Library’s efforts in staff training, professional development, and customer service.
The Ideal Candidate The ideal candidate will be a library professional with experience in:
Project management and coordination,
Communication skills,
Working with community partners paired with
Strong understanding of positive customer service principles
Self-directed, experienced and innovative library professionals are encouraged to apply. This position works a Tuesday - Saturday workweek. Palo Alto has an excellent compensation and benefits package. Details of the benefit package can be found here.
First review of candidates will take place on June 24. For best consideration, candidates should apply by this date as the recruitment may close at any time after this date.
Essential Duties:
Please click here for a full job description.
While this position may actually conduct some trainings, it will be primarily responsible for coordinating training by putting together logistics and scheduling, including enlisting other staff members to serve as trainers. Developing training communications and post-training follow-ups are also duties of the role.
The Coordinator will develop measurements of the customer experience and lead teams to re-design and communicate procedures in pursuit of continuous improvement of member services. The library professional in this role will actively seek out best practices in the profession and monitor new developments in the field to keep Palo Alto Libraries cutting edge in the ever-evolving media landscape.
Reports to: Library Division Head
Supervises: Non-supervisory; may monitor, coordinate, train and assign work to professional, paraprofessional, clerical, hourly and/or volunteer staff.
Purpose of Responsible for coordination of one or more major library programs: Classification: Staff Training & Development, and Customer Experience
Distinguishing The Coordinator, Library Programs is a classification found in the Library Characteristics: Department. It differs from the Senior Librarian in that it has primary and sole responsibility for one or more major library programs; it differs from the Supervising Librarian in that the latter includes direct supervision of staff.
Minimum Qualifications:
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, which would typically be acquired through:
B.A. or B.S. Degree from an accredited college or university.
and
Three years of professional experience as a librarian. Master's Degree in Library or Information Science may be substituted for one year's experience.
Supplemental Information:
Some remote work may be permitted for this position, per the discretion of the Library and its operations and public service needs; and in accordance with the City of Palo Alto's Remote Work Policy.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.