Reports to: General Manager
Supervises: Assigned Department Leads, Assistant Managers, and Staff
Salary: $70,000-$90,000, exempt position. Specific starting wages are dependent on location and experience.
Who we are:
Join Sports Basement, a sporting-goods retailer specialized in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today.
Our Mission:
We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.
Our Core Values:
It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.
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Couches before profit
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Economical vs. Extravagant
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Volunteer vs. Donate
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Proximity vs Productivity
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O.K. is not O.K.
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Doers vs. Degrees
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Creativity before efficiency
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Autonomy before rules
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YES! vs. NO
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Safety before speed
Full Job Summary: As a part of the management team, an Assistant GM works directly with the General Manager and the Management Team to ensure the day-to-day management and operation expectations of the store are being met, including but not limited to reviews, hiring, schedule, payroll and terminations. An Assistant GM has the ability to make informed decisions, problem solve and effectively manage the store as a Manager on Duty. An Assistant GM is a positive leader that contributes to the overall morale of the store, and they continuously work to uplift their staff, store and surrounding community. They understand what makes Sports Basement awesome and unique. An Assistant GM has multiple departments or one large department, and staff to oversee, and has multiple additional areas of responsibility.
What you’ll do:
Apply Core Values
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Responsible for working with the management team to complete daily operations
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Demonstrates “ok is not ok” and actively seeks out improvement opportunities for their assigned departments and personal leadership
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Demonstrates the ability to delegate and give clear instructions to their store staff and holds their team accountable to working efficiently to complete daily tasks and store operations.
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Ability to effectively communicate both written and verbally to all levels of the business.
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Provides support to the sales floor during peak periods or when the need arises.
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Understands the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience
Customer Service
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Ability to deliver outstanding WOW customer service, ensure staff across all levels are providing WOW service (while balancing store projects and floor responsibilities) and documenting WOW service through the MOD form.
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Ensures all staff are trained and implementing SB tools to create WOW experiences.
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Proficient knowledge in all departments and able to provide excellent on-the-spot customer service.
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Responds to high-level situations or difficult customers throughout all departments with the goal of turning customer situations into positive experiences and seeks to improve store processes or staff behavior.
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Effectively implements SB's Security Policy.
Product Management
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Identify merch priorities based on business culture and strategically plan daily, weekly, monthly, and seasonal workload for staff.
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Sets and upholds department goals, maintains cleanliness & organization, creates aesthetic appeal and monitors inventory management in order to see store growth.
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Guides team on communicating with Buyers to improve product management.
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Works closely with all department leads and managers to ensure product is getting out in a timely manner.
Staff Experience & Development
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Demonstrates the ability to build effective and efficient staff across multiple departments.
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Ability to efficiently and successfully train new hires and peers on all aspects of the checklists, ability to train advanced skills to experienced staff.
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Provide constructive feedback when floor staff are not meeting expectations and follow up with the appropriate manager regarding staff performance.
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Ability to assist the GM with complex staff problems and recognize when to involve the GM.
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Maintain open communication; staff across all levels find you approachable and are comfortable coming to you with questions, concerns or issues.
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Actively works to support diversity and inclusion in your store.
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Supports high-potential talent with internal coaching, mentorship, and external coaching or educational opportunities to maximize their performance and develop advanced careers.
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Proactively manage staff by regularly providing feedback, actionable review goals and assisting staff in their development.
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Is aware of all training resources and utilizes them to keep up to date with all company training for self and staff.
Business Experience
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Understands Payroll pars and payroll profitability in order to schedule effectively and works with the management team to optimize payroll effectiveness and profitability.
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Proactively seeks out and utilizes reports and other tools to make decisions to impact performance/sales positively.
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Identifies staffing needs, reviews applications, interviews and hires effectively (with GM approval), keeping diversity and inclusion efforts top priority.
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Ability to confidently use all HR, scheduling tools, rentals systems, and business tools.
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Participates in marketing conversations and champions impactful events for the store.