Encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently and appropriately. Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services. Schedule patient appointments according to PPOSBC guidelines, using PPOSBC's computer-based appointment schedule... more details
Call Center Representative - Part-Time
Job LocationsUS-CA-Orange
Posted Date20 hours ago(5/13/2024 12:53 PM)
Job ID
2024-3819
# of Openings
1
Category
Patient Services - Call Center
Type
Part-Time
Min
USD $41,354.00/Yr.
Max
USD $45,326.00/Yr.
Additional Comp Info
Salary based on experience.
Overview
PPOSBC has a full-time opportunity for a Call Center Representative in Orange, CA.
Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm).
The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
Benefits coverage starts after one full month of employment!
Generous vacation, sick, and holiday benefits!
Generous 401(k) matching contributions and more!
To view our detailed benefits guide, please visit our career site at www.pposbccareers.org
Qualifications
Minimum Education:
High school diploma or equivalent required.
Minimum Work Experience:
Online appointment preferred.
Medical insurance authorization preferred.
One (1) year proven customer service experience / health care background preferred.
Language Requirements/Preference:
Bilingual Spanish preferred. Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.
Agency Standard Requirements:
Strong commitment to quality healthcare and excellent customer service is required.
Must thrive in a fast paced, rigorous environment with changing priorities.
Ability to meet deadlines and work under pressure.
Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.
Responsibilities
Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.
As first point of contact for PPOSBC patients, must be courteous and professional at all times.
Answer telephone calls efficiently and appropriately.
Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services.
Schedule patient appointments according to PPOSBC guidelines, using PPOSBC’s computer-based appointment schedule.
Provide callers/patients with appropriate resources as necessary.
Must be able to understand and communicate information on payment for health services, including self-pay, private insurance and state benefits such as Family PACT and Medi-Cal.
Responsible for calling insurance companies to verify benefits & eligibility.
Must adhere to PPOSBC scripts and protocols.
Must follow laws and PPOSBC guidelines relating to patient confidentiality as well as reproductive health of minors.
Comply with safety procedures, including emergency procedures.
Non-Essential Functions:
Other duties as assigned
CORE COMPETENCIES – WE CARE:
Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people’s time and commitments.
Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.
Disclosures
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.
Minimum Salary Range
USD $41,354.00/Yr.
Maximum Salary Range
USD $45,326.00/Yr.
Connect With Us!
Don't see what you're looking for? Let us help you find the right job! Connect with us today!
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.