Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real life business scenarios. Internship based in Houston, TX DUTIES AND RESPONSIB... more detailsILITIES Handle level 1 ticketing issues and escalating issues to senior team members as necessary Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations Performs help desk duties in a call center environment with a strong end-user focus Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs Performs additional duties as required MINIMUM QUALIFICATIONS / SKILLS Must be enrolled in college in a computer science, information systems curriculum or related field Experience in installing, administrating and maintaining Microsoft Office applications, desktop operating systems and PCs preferred Possesses working knowledge of standard end user hardware and software Able to address most issues by following established procedures Proven ability to work within a team environment as well as independently, multi-task Adapt to frequent change Proven customer service skills Strong oral and written communication skills PREFERRED QUALIFICATIONS Knowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipment General understanding and knowledge of basic computer networking principles and design Analytical, interpretive, interpersonal and problem-solving skills BEHAVIORAL COMPETENCIES Accountability- Level One Excellence- Level One Innovation- Level One Safety- Level One Teamwork & Collaboration- Level One Communication- Level One Process & Analytic Ability- Level One Learning Agility- Level One TECHNICAL COMPETENCIES Help Desk- Level One Technical Trouble Shooting- Level One Network Operations- Level One Hardware Installation and Support- Level One Software Installation and Support- Level One PHYSICAL REQUIREMENTS / WORKING CONDITIONS Office environment While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
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