Universal Screen Arts, Inc. is a leading online retailer and mail-order catalog company committed to strengthening the connections between our customers and their loved ones by delivering “Comfort and Joy” through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up with a great book or to watch an enjoyable video, or in the case of Support Plus the comfort of relieving pain or providing a solution. We are looking for a System Admini... more details
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Job Type
Full-time
Description
Universal Screen Arts, Inc. is a leading online retailer and mail-order catalog company committed to strengthening the connections between our customers and their loved ones by delivering “Comfort and Joy” through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up with a great book or to watch an enjoyable video, or in the case of Support Plus the comfort of relieving pain or providing a solution. We are looking for a System Administrator to join our great team!
The System Administrator must have a deep and broad knowledge of computer software, hardware, and networks. They are responsible for overall monitoring and maintenance of core infrastructure devices. This position focuses on end user support as well as coordinating with external partners.
Responsibilities include:
Prioritize and address technical service requests
Server management and maintenance
Monitor and maintain network infrastructure
Enforce security standards and participate in PCI audits
Coordinate with third party support
Evaluate processes and procedures to maximize efficiency
Requirements
Technical Requirements:
Microsoft 365
Windows Server
Microsoft Exchange 2019 Hybrid
Hyper-V / VMware
Network management
Windows and macOS Clients
Active Directory
OS and Application Patching
Group Policy
MDT/software imaging
NinjaOne RMM or similar
CrowdStrike
KnowBe4
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration or Management, or commensurate experience
Three or more years of work experience in a position that involved hardware and software troubleshooting, end-user support, and ticket handling
Strong ability to think critically and make autonomous decisions
Excellent written and verbal communications
Experience assisting remote workforce
This is a full-time salaried position conducted primarily Mon-Fri 8 am to 5 pm. Forty hour work weeks are a minimum along with availability for after-hours work, on-call rotations and occasional weekend projects when requested or required.
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