Summary | The Operations Manager is responsible for maintaining and coordinating the administrative functions of the Bachelor of Social Work (BSW) Program, Master of Social Work (MSW) Program and the Doctor of Social Work (DSW) Program within the College of Behavioral & Social Sciences (CBSS), is accountable for the compilation, evaluation, and processing of necessary paperwork for the BSW/MSW/DSW Programs. |
Essential Duties and Responsibilities | Other duties may be assigned. - General administrative support and program oversight for Division of Social Work programs.
- Maintain and prepare BSW/MSW/DSW confidential files and reports.
- Assist with newly accepted students into the Division of Social Work programs, working with Admissions, Advising, and the Office of Field Education with enrollment, advising, and managing field applications.
- Coordinate, update, and produce marketing materials for Division of Social Work programs.
- Serve as project manager, including but not limited to, maintaining the web page, master calendar, updating catalogs and handbooks, newsletters, etc.
- Assist with the preparation of accreditation and/or reaffirmation documents for the Council on Social Work Education (CSWE). Coordinate CSWE site visit agendas, and manage and maintain all financial documents/payments to CSWE and/or other professional associations.
- Disseminate licensure requirements, subject matter, and program requirements to the appropriate persons including other departments on campus.
- Distribute reports to the College of Behavioral & Social Sciences regarding changes in CSWE accreditation, licensure requirements, and/or procedures made by the Board of behavioral Sciences or legislation.
- Coordinate, prepare, collect, and disseminate information and materials for the administration CSWE assessment.
- Coordinate and facilitate all events relating to the Division of Social Work, practicum, and internships.
- Supervise the maintenance of a database to facilitate communications with alumni and present graduate students.
- Serve as the primary liaison between the Division of Social Work and other graduate programs and inside and outside constituents.
- Represent the Division of Social Work in communications with the Academic Advising Office, Registrar’s Office, and the Office of Graduate Enrollment.
- Lead the Division of Social Work in budget maintenance, room requests, projects, events, textbook requisitions, and other tasks as needed.
- Assists the Associate Dean with administrative duties, providing support as needed.
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Other Knowledge Skills and Abilities | To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Skill in the use of personal computers and related software applications.
- Ability to make administrative, and procedural decisions and judgments on sensitive, confidential issues.
- Thorough knowledge of Business English and arithmetic, general office methods, procedures and practices.
- Ability to plan, develop, and coordinate multiple projects.
- Ability to read and write at a level appropriate to the duties of the position.
- Ability to use independent judgment, and to manage and impart confidential information.
- Ability to gather data, compile information, and prepare reports.
- Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff, and student body.
- Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
- Strong organizational skills and detail-oriented.
- Ability to maintain confidentiality.
- Excellent telephone courtesy, knowledge, and experience.
- Ability to coordinate and organize meetings and/or special events.
- Knowledge of standard budgeting, and expenditure control procedures and documentation.
- Ability to interpret, adapt, and apply guidelines and procedures.
- Ability to make administrative/procedural decisions and judgments.
- Ability to create, compose, and edit written materials.
- Ability to develop and maintain recordkeeping systems and procedures.
- Ability to resolve customer complaints and concerns.
- Ability to investigate and analyze information and draw conclusions.
EDUCATION and/or EXPERIENCE: Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, and sit; and requires sufficient hand, arm, and finger dexterity to operate a computer keyboard or other office equipment. Requires visual acuity to read words and numbers; and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |