Requirements: The customer service representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous, and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the customer service supervisor or office manager. . Interacts in a good working relationship with customers by responding to all inqui... more details
On Time Staffing is seeking Customer Service Reps for our warehouse in City of Industry, CA!
Starting pay rate: $18 per hour
Available shifts:
11am-7:30pm Monday-Friday +OT, some weekends required.
Job Description/Requirements: The customer service representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous, and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the customer service supervisor or office manager.
.Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc in a courteous and effecting manner.
Processes and inputs all customer orders
Produces stock reports to check for product availability
Produces all related paperwork and necessary information required for customer work orders
Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
Provides follow up with any other departments to ensure service standards are being met.
Assures proper invoicing of accounts by verifying computer generated invoices.
Prepares shipping and tracing information to customers as required
Maintains damage records and back order logs
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liason between the warehouse and the customer in adminstation of the accounts and between the office and customers regarding invoicing and credit changes
Oversees all paper work associated with orders and maintain the corresponding files
Maintains current and accurate procedure manual, which details the processing requirements for each account
Benefits of working with us:
Healthcare
Accident Insurance & Employee Assistance Programs
401K Retirement Plan
Weekly Pay
Once converted after 90 days, all permanent employees will gain immediate access to PTO and benefits enrollment
For your safety, full COVID-19 procedures in effect daily.
Refer your friends and family for a referral bonus and receive $50 after 80 hours worked.
Call (626) 600-2151 or text "Industry" to 855-866-2910 to speak with an On Time representative.
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