Onsite Business Operations Specialist Where: Ridgefield Park, NJ What: 6 Month W 2 Contract-to-Hire Schedule: Full Time, Onsite (Monday – Friday) Pay: $26-29/ HR Benefits: Health, Dental, Vision, 401 K, PTO, Paid Holidays Summary The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include ma... more details
Onsite Business Operations Specialist
Where: Ridgefield Park, NJ What: 6 Month W2 Contract-to-Hire Schedule: Full Time, Onsite (Monday – Friday) Pay: $26-29/HR Benefits: Health, Dental, Vision, 401K, PTO, Paid Holidays
Summary
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.
The corporate return order management team is responsible for all processing and reconciliation of returns based on sales programs and agreements. The main function of this role in particular is to review, analyze and reconcile outstanding return chargebacks and discrepancies on assigned accounts utilizing both reports from our internal ERP system as well as reports and communications from return warehouses and cross-functional teams.
Job Responsibilities
Establish and maintain communication services across business units or from the project team to the organization.
Maintain the storage and retrieval of all project communications data and business metrics.
Review contracts, cost proposals and contract supplements.
Set up project and work breakdown structures.
Establish and document business processes.
Track project budgets and expenditures, monitor transaction controls and costs against budgets.
Resolve customer return discrepancies as reported by returns warehouses
Export and manipulate large amount of return chargeback information
Work with customer, sales and collection teams to resolves chargebacks issued for assigned accounts to balance AR
Monthly maintenance of aged commercial returns in adherence with global guidelines
Communication with assigned accounts regarding RA status, supporting inquiries and changes
Process returns price adjustments via debit & credit memos
Process Return Authorizations approved via exception or special program
Skills
Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Ability to work independently and manage one’s time.
Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
Ability to apply accounting and mathematical principles to work as needed.
Ability to analyze business trends and project future revenues and expenses.
Previous experience with computer applications, such as Microsoft Word and Excel.
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