Job Abstract

The Account Surveillance and Fraud (ASF) group of the National New Accounts (NNA) Department consists of Regulatory, Policy and Procedural subject matter experts which handle U.S.A. PATRIOT Act verification, supporting document validation, quality control, document compliance, account closures, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Business Analyst is responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document. The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Servicing Representative is also responsible for ensuring document compliance based on account type and taking the appropriate steps to remediate or close accounts that are out of compliance.

• Entry Level