At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. WHAT YOU'LL DO - The Heal... more details
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Job Type
Full-time
Description
Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!
At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.
WHAT YOU'LL DO
The Health Center Assistant Manager assists with the supervision of front and back office staff, day-to-day operations and ensures the efficient flow of the clinic operations. This person provides administrative leadership and jumps in to support all staff and patient service areas. This position works in coordination with and reports to the Health Center Manager as well as acts as the manager in the Health Center Manager’s absence.
BENEFITS:
Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.
403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
Healthcare: Medical (Kaiser or Anthem Blue Cross), Dental, Vision - Individual and family plans available
Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
Accrued paid time off and paid holidays.
Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
Tuition Reimbursement program and CME/CEU program.
Learn more about Elica’s services and mission at our website or check us out on Facebook.
Compensation - Dependent Upon Experience
$66,650.00 - $83,824.00
Requirements
WHAT ARE WE LOOKING FOR?
The successful candidate will be willing and able to:
Support the success of daily front and back office operations including Medical Assistant staffing, patient flow, visit productivity, EHR documentation, and the overall patient experience
Support, train and assist clinic supervisors with the front and back office staff, Eligibility workers, volunteers and students
Assist with maintaining controls and coordinating all clinical duties to ensure proper overall clinic efficiency and positive patient care and employee engagement
Actively monitors adherence to Elica’s patient care, clinical outcomes, and policies and procedures
Monitor and assists staff with meeting goals and objectives for collaboration with various internal departments including Dental, Behavioral Health, Social Services, Health Programs, Quality Improvement, Compliance as well as other clinic locations
Monitors the documentation of and response to clinic equipment inspections and medication inventory monitoring including: eye- wash station, refrigerators and freezers, microscopes, sharp containers, CLIA control testing, medication quality assurance, autoclave, etc.
Assists with actively monitoring safety and infection control
Works with clinical staff to ensure follow-up telephone calls to patient, patient portal EHR system
Supports the success of the clinic in meeting regulations and requirements for programs, including but not limited to VFC, OSHA, Medi-Cal, FamPact, Medicare, HRSA, and PCMH
Assists with clinic scheduling problem solving, patient wait times, and other areas of concerns to increase clinic efficiency and quality of services.
Assists with training and implementing new workflows with QI assuring all Medical Assistants are trained and working at their skill level and under their scope
Attends and participates in committees, meetings, and attends assigned training
Collaborates with the Clinic Manager providing input and participating in all front and back office employee annual performance appraisals
Ensures protection of individually identifiable health information per HIPAA regulations. Assists Front Desk Supervisor and Clinic Manager to ensure that facilities are safe and meet patient, provider, and staff needs
Works with Supervisors to manage the inventory, ordering, and supply stock maintenance of medical supplies
Process and resolve inquiries and complaints related to patient care services in coordination with Office Supervisor, Operations Manager, Medical Director, and CEO
Assists the Clinic Manager in creating and managing schedules for providers, patients, and staff to insure efficiency and time management as delegated by the Clinic Manager
Assist Clinic Manager and Supervisors in preparation for audits as needed
Responsible for maintaining a supportive and positive teamwork environment and responding to team morale issues
Supports, trains and supervises staff, volunteers, and students
Supports the Clinic Manager in hiring new team members
Manages on-boarding and training of new medical assistants at the clinic level
Mentors and coaches staff, documents staff performance issues, coaches to performance improvement
Maintains accurate and timely documentation regarding performance in support of the performance evaluation process
Ensures training is up to date and documented
Conducts meetings as needed
Provides coverage for Clinic Manager during absence including management of timesheets
Performs other duties assigned
The successful candidate has:
Minimum 3 years of experience in a medical, health or social services setting
Minimum 2 years of experience with supervisory or leadership responsibilities
Bachelor’s Degree or equivalent work experience in Health Services Administration, Business Administration, Public Health, Public Administration or related field.
Previous work experience in a community clinic or FQHC highly preferred
Training and HIPAA knowledge is a must
Current BLS/CPR certification required.
Additional Requirements
Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.
Physical Requirements and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.
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