Maintains a commitment to customer service and guest satisfaction. Leads and supervises the outlets team. Assists with preparing forecasts and reports and assists in the development of the food & beverage budget. Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations Takes initiative to develop and execute new promotions, events, etc. Enforces high standards of hygiene and sanitation within the outlets. Tracks payroll and reve... more details
Assistant F&B Manager
Job LocationsUS-TX-The Woodlands
ID2024-6207
Category
Food and Beverage
Position Type
Regular Full-Time
Overview
The Assistant F&B Manager is responsible for assisting the Food & Beverage Manager. S/he will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Assistant F&B Manager will always conduct them self in a manner that supports the guiding principles of The Woodlands Resort. The Assistant F&B Manager shall strive to provide exceptional service to both internal and external guests at all times.
Responsibilities
Maintains a commitment to customer service and guest satisfaction
Leads and supervises the outlets team
Assists with preparing forecasts and reports and assists in the development of the food & beverage budget
Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
Takes initiative to develop and execute new promotions, events, etc.
Enforces high standards of hygiene and sanitation within the outlets
Tracks payroll and revenue daily
Ensures the security of monies, credit and financial transactions
Assists with establishing par levels for supplies and equipment
Supervises the performance, attendance, attitudes, appearance and conduct of service team
Manages timely completion of performance appraisals of service team
Assists in monitoring and maintaining the outlets’ systems and equipment to ensure their optimum performance
Develops and implements controls for expense management
Helps to implement strategies to continually improve revenues
Assists with the development, training and inspiration of outlets staff for promotion
Assists with the design and implementation of training programs
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations
Works with HR to recruit and hire staff
Helps to monitor time punches, ensuring accurate payroll for all associates
Completes all proper new hire and termination paperwork
Assists with ordering all necessary office supplies and ensures proper stocking levels
Maintains a safe and pleasant work environment
Ensures cleanliness of outlets’ storage rooms
Promotes high associate morale
Recommends discipline and/or termination when appropriate of team members
Takes a proactive approach to coaching and counseling
Conducts staff meetings as necessary
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Maintains a strong knowledge of hospitality trends, especially food & beverage
Utilizes labor management tools to schedule and control labor costs
Offers warm and sincere welcome/farewell for all guests
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Additional Duties & Responsibilities:
Provides general resort information for guests
Maintains an up to date working knowledge of all resort amenities as well as any special events
Up sells other resort services and amenities to guests
Maintains a professional appearance
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other related duties as assigned
Qualifications
Must have excellent leadership skills
Must be a positive example for staff
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must have excellent computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possess excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Experience, Education, & Licensure:
High school diploma or equivalent required
Two or four year degree in field of choice preferred
At least 3 years of food and beverage experience required
At least two years supervisory experience preferred
Valid Food Handler and TABC Certifications required
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