The Department Clerk performs Customer Care / Customer Service and a variety of clerical work including word processing, accounting and record keeping assignments under general supervision. Follows established departmental processes to accomplish job duties. Operates a computer to update accounts, collect data and produce reports. This position requires candidates with excellent customer service skills, attention to details, phone skills and highly flexible shift availability. FBO is a 24-hour o... more details
The Department Clerk performs Customer Care / Customer Service and a variety of clerical work including word processing, accounting and record keeping assignments under general supervision. Follows established departmental processes to accomplish job duties. Operates a computer to update accounts, collect data and produce reports.
This position requires candidates with excellent customer service skills, attention to details, phone skills and highly flexible shift availability. FBO is a 24-hour operation.
Shift: Part-Time, Weekend day shift typically from; Fri. 10am to 6pm, Sat. & Sun. 6am to 2pm, and Mon. 10am to 6pm. Ideal candidate also has availability to fill-in as needed. Could promote to Full-Time position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Covers front desk in Flight Based Operations (FBO), our Private Jet Center to assist private jet owners.
Provides customer service to internal and external customers.
Maintains reports and performs varied clerical and word processing duties which require knowledge of the department, the facility and the company along with their policies, practices and procedures.
Follows defined administrative processes within functional department.
Maintains an appropriate filing system to retrieve needed materials quickly.
Brings any unusual or difficult cases to supervisor's attention.
Possesses a thorough knowledge of the department and Company's policies and procedures.
Performs such individual assignments as supervisors and superiors may direct.
Ensures that adequate and continuous controls are exercised over all assigned activities affecting quality.
All other duties as assigned.
CORE COMPETENCIES
Commitment to company values and ethics
Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately
Motivation: must maintain a positive attitude and strong work energy
Communication: excellent interpersonal and oral and written communication skills
Organization: very detail oriented and always comes prepared
Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities
Strong judgment and decision making
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required.
Must have 3 months related customer care / customer service experience and/or training.
Valid driver's license is required.
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Constantly: sitting, dexterity including fine finger usage (keyboard, pinch). Vision with/without correction; near <20”, far >20’.
- Frequently: Lifting ≤10 lbs., standing, walking, climbing stairs, balancing, basic vision depth perception. Bending, twisting of torso, wrist flexion and extension, and working alone.
- Occasionally: Lifting ≤ 50 lbs., push/pull <20 lbs., stooping, squatting, and kneeling on knees. Working above chest-level, overhead, and/or away from body. Twisting and/or pressure with wrist/hands, basic color vision (shapes/colors), environmental weather conditions, work in wet conditions, working with ladders, scaffolding, standing/walking on uneven surfaces.
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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.