As a member of Eataly’s IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist’s main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to Technical Support Lead. The role is full-time and is 100% onsite at Eataly Los Angeles. Understands support problems, analyzes problem data and determines appropriate solutions. Provides first-level support to customer service requests in a timely and accurate manner. Esca... more details
Job Description
As a member of Eataly’s IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist’s main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to Technical Support Lead.
The role is full-time and is 100% onsite at Eataly Los Angeles.
Understands support problems, analyzes problem data and determines appropriate solutions
Provides first-level support to customer service requests in a timely and accurate manner
Escalates complex support requests to relevant IT staffs for resolutions
Ensures standard operating procedures are followed and meets service level agreements
Assists in development and enhancement of IT systems, analyzes system issues and provide resolutions
Assess potential risks and technical challenges and prepare appropriate mitigation plans
Performs other duties as assigned
Qualifications
Bachelor’s Degree preferred
1 years of related IT experience
Good knowledge on information technologies and systems
Time management and organization skills required
Job Requirements
Occasional travel within the USA
Additional Information
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Starting pay is $25-$30 an hour.
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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