Job Abstract

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

CENTRAL CITY RECOVERY

Central City Recovery is a substance abuse treatment program for adult men (age 18 and over) offering those who meet medical necessity for residential treatment and are eligible or have Medi-Cal or My Health LA benefits and reside in LA county. Wrap around services are provided including assessments, case management, treatment planning, individual and group counseling and linkage to community resources. Women and youth interested in substance abuse treatment are referred to gender specific and age appropriate programs at SCADP and VOALA.

JOB SUMMARY AND PURPOSE

Case Manager, AOD II, assesses participants and coordinates access to medical, educational, social, prevocational, vocational, rehabilitative, or other community services. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. In collaboration with the AOD Counselor and Therapist, the Case Manager ensures that critical linkages to support services meet the medical, mental health, housing and education needs of the participant are consistently and effectively delivered

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (and families as appropriate) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation
• Network and communicate with referral agencies and community resources, as well as family members and natural supports
  • Responsible for transferring benefits from previous county of residence to Los Angeles County for beneficiaries who have moved
  • Facilitate necessary transitions in substance abuse treatment between levels of care (from residential to outpatient treatment, etc.)
• Trains and Guides colleagues who are earning their AOD Certification (employees with current AOD Registration who are completing required supervised hours).
• Other duties as may be required to meet program goals, and the goals of program participants

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Holds an Alcohol and Drug Counseling (AOD) Certification from an approved accrediting organization (CCAPP, CADTP or CADEE)

EXPERIENCE:

• Minimum 1-year general experience in case management

KNOWLEDGE:

• Knowledge of the disease of alcoholism/drug abuse;
• Understanding and experience working with recovering individuals and their impacted family members;
• Understand and apply the principles of client-centered, strength-based practice (including the principles of the recovery model and trauma-informed practice);

TECHNOLOGY SKILLS:

• Basic Microsoft operating system navigation, outlook, word, excel, power-point

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Ability to communicate effectively in oral and written English language.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Build rapport with those encountered in all aspects the work day.
• Build trust, act trustworthy
• Active listening (reflective listening)
• Follow instructions and SCADP procedures
• Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree, or 4 years of relevant experience
• 2 years’ experience working with target population
• Knowledge of/experience with substance abuse services in L.A. County;

VOALA BENEFITS SUMMARY:

• Choice of 3 medical insurance plans
• Choice of 2 dental insurance plans (one plan for employee only; has no premium)
• Vision insurance plan
• Voluntary Supplemental Coverage
• Accidental Injury Coverage
• Hospital Care Coverage
• Critical Illness Coverage
• Pet Insurance
• Paid vacation time
• Paid sick time
• 10 company paid holidays
• Company funded 401a retirement pension plan
• Optional employee contribution to 403b retirement savings plan
• Life and AD&D insurance
• Programs to maintain your health and well-being
• Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
• Company funded Short-term Disability Insurance (STDI) Insurance
• Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.