Job Abstract

In this role, you will coordinate new referrals for heart transplant evaluation, either on an inpatient or outpatient basis. The Cardiomyopathy AAIII position entails providing information to prospective patients and their referring physicians, arranging consultations, diagnostic procedures, and coordinating follow up appointments. This position involves the communication and coordination of patient care with heart failure nurse specialist, transplant cardiologist, inpatient team members, heart transplant nurse coordinators, cardiac surgeons, bed control, admissions, case managers, and utilization review. Responsibilities involve assisting the Cardiomyopathy Administrative Supervisor with obtaining insurance authorizations and working with other administrative team members to facilitate the complex transplant evaluation process. Duties to include entering patients into the heart transplant database, maintaining the registry of referring physicians, facilitating communication with referring physicians of diagnostic testing and evaluation status, and triaging phone calls. Incumbent is also responsible to type and proofread correspondence. Excellent written and communications skills. Strong organizational skills and ability to operate efficiently in an environment of frequent interruptions/distractions.

Demonstrated interpersonal skills in interacting with persons of various social, cultural  economic, and educational background for the purpose of arranging consultations and hospital admissions.

Oral communication skills sufficient to obtain and relate information clearly and concisely.

Organizational skills in coordinating varied activities within the hospital and community.

Demonstrated ability to interact in a calm and professional manner with patients and to display patience and diplomacy in dealing with physicians and patients from many diverse backgrounds.

Problem solving skills sufficient to anticipate potential scheduling problems and ability to devise and suggest alternate approaches to dealing with conflicting demands.

Ability to handle several different phone calls at once, coordinate changes in appointments and schedules by doctors and patients on very short notice.

Working knowledge of working with physicians and patients in a large multi-physician group in a front office setting similar to private practice.

Ability to work in a small area with other individuals and in an atmosphere of frequent interruptions.

Skills in recognizing an emergency situation and taking appropriate action.

Knowledge of the Medical Center and various labs.

Working knowledge of computers, using Microsoft Office programs, such as Word, Excel, Outlook, etc. and Epic CareConnect systems.

Knowledge of Transplant database management, Hospital and Scheduling programs.

Knowledge of medical terminology, preferably cardiovascular  terminology.