SMASHBURGER
RestaurantGeneral Manager
Our first Smashburger restaurant opened in 2007 with onesingle notion in mind; to serve a better burger! Better burgers takesbetter service, support and teamwork. That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.” We just build better. BetterBurgers. Better Teams. Better Experiences.
BetterBenefits: Build a better experience work & lifestyle!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
- Paid time off – vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, familyfriendly, team environment
- Employee Assistance Program
- Fast track for career opportunities\
- Free uniform
*Eligibility based off of time inposition and average hours worked
*Referred employeesmust be manager level and in good standing & Referee must be employed withSmashburger at time of payout. Bonus is paid in two distributions
RestaurantGeneral Manager Responsibilities
- Reporting to the Director of Operations/DistrictManager and is the primary support for the management teams in their respectiverestaurant location.
- Managethe performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
- Promotea fun and positive work environment
- Developfuture leaders for the company
- Managethe effectiveness of people focused processes and systems
- Ensureindividual unit is always staffed adequately which includes: employeeretention, communicating staffing needs to DO/Recruiting and checking ATS eachmorning for new applicant flow, including the selection, development andperformance management of employees
- Provideinitial and ongoing training to all employees within the unit utilizingSmashConnect LMS, and 4 step method of training
- Rewardand recognize employee performance that exceeds company standards
- Engagein talent reviews and performance conversations for all RM/RS in theirrespective restaurant
- Partnerwith Human Resources Business Partner (HRBP) to manage progressive disciplinaryprocesses that arise with the unit
- Resolveall employee relations issues with the assistance of the DO/SDO and HRBP
- Managewith integrity the daily completion of operational check lists to include
- Linechecks and uniform standards
- Opening/closingcheck lists
- Safeand deposit logs
- ManageFSC operational standards daily and complete a corrective action plan for everyFSC audit performed by SDO, DO, and QM
- Managethe guest experience metrics (NPS and OSAT) and resolve all guest complaintswithin 24 hours of the incident through use of Medallia
- Ensureall food safety standards are followed and in compliance with all local healthdepartments
- Exemplifyguest service on each shift of the day and communicates SIZZLE servicestandards to the employees
- Managethe successful onboarding and training for all new employees
- Facilitateroutine management communication
- Managethe businesses spends through allocations and usage of company declining budget
- ManageCOGS through PAR ordering management, inventory, and FIFO reporting
- Managespending in accounts cleaning, small wares, and operating costs
- Followand ensures company cash policies to ensure minimal losses through theft orshortages
- Buildsales through community involvement and improvement of FSC operations withinthe unit
- Managelabor cost through effective wages within the hourly minimums in accordance tostate laws
- Participatein P&L reviews with SDO and DO
- Buildschedules based on company forecast tool and allowed labor percentages. Whilereacting daily to sales trends and reducing labor scheduled when needed
- Managelocal store marketing programs as assigned
Restaurant General Manager Requirements
- 1-2years of Restaurant General Manager experience in restaurants
- Flexibleto work nights, weekends, and holidays
- FollowSmashburger uniform standards
- Abilityto follow all guidelines and procedures set forth by Smashburger, local, state,and federal employment regulations
- Mustsuccessfully complete Smashburger training program
- Possessstrong communication skills, both written and verbal, to effectivelycommunicate with restaurant management, front line employees and corporatesupport teams
- Peoplemanagement skills to effectively select, assess, coach/counsel, develop,motivate, and lead restaurant teams
- Excellentattention to detail
- Proventime management, consistency, and organizational skills
- Highlymotivated, self-directed, and results driven
- Physicalability to stand for extended periods of time and to move and lift boxes offood/ supplies up to 50 lbs.
- Abilityto work in high and low temperatures
**All applicants and employees have anequal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles ofequal employment opportunity. We prohibitunlawful discrimination against applicants, prospective applicants or employeeson the basis of age 40 and over, race, sex, color, religion, national origin,disability, genetic information, sexual orientation, gender identity, militaryor veteran status, or any other applicable status protected by state or locallaw. This prohibition includes unlawfulharassment based on any of these protected classes. Unlawful harassment includes verbal orphysical conduct which has the purpose or effect of substantially interferingwith an individual’s work performance or creating an intimidating, hostile, oroffensive work environment. We maintaina workplace free of racial slurs and bias. This policy applies to allemployees, including managers, supervisors, co-workers, and non-employees suchas customers, clients, vendors, consultants, etc. Any conduct in violation ofthese company policies is also a violation of the law. Employees who engage in, ratify, orperpetuate discrimination, harassment or retaliation will be subject todisciplinary action, up to and including immediate discharge.
