Job Abstract

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Director Client Management / Health Plans, PBM will serve as Optums main client contact, with accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders.

This role will own the overall strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations

Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partners with Client Executives and key business stakeholders to develop and execute strategic client plan that addresses clients business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty
• Establishes, cultivates and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client
• Refines client strategy through continual discussions with client stakeholders, detailed understanding of client context, anticipation of client needs, and holds design sessions with relevant Optum leaders to define solutions and execution plans
• Acts as ambassador for Optum at client, advancing Optums interests with client stakeholders. Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers
• Drives regular and ad hoc meetings with client stakeholders on operational, network, and clinical performance. Coordinates creation and dissemination of discussion materials
• Maintains integrated list of client challenges across all functional domains (operations, network, clinical) and proactively keeps Optum leadership abreast of issues
• Supports client growth by participating in key client meetings, sales presentations
• Ensures contract compliance, including negotiation and reporting of performance guarantees. Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance
• Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the clients business
• Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution. Holds functional teams accountable to deliver against client requirements and expectations
• Owns successful client renewal process, identifying expansion / enhancement opportunities, gauging client receptivity, facilitating contracting processes
• Key liaison between client and Optum business leaders (shared responsibility with Health Plan COE GM)
• Maintains accurate and current client plan in CRM System (SalesForce.com), including client planning, opportunity management, contact management, current solution footprint, etc.
• Ensures Client Satisfaction and client willingness to serve as a reference

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience working with senior - level c - suite executives and demonstrating progressively increasing responsibility for strategic client relationship management
• 4_ years' experience PBM client management
• 1+ years leadership experience
• Experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Financial acumen and experience
• Experience working with complex health care solutions (e.g., outsourced health care solutions) required.
• Willing or ability to travel up to 25%

Preferred Qualifications:

• 5+ years of experience relative to influencing contract management and developing price strategies
• Experience managing PBM health plan client contract management
• Experience with Medicare PBM client contract management
• Experience leading a team through client management strategy and planning
• P&L management experience
• Experience supporting client contracts to include pharmacy formulary, pharmacy rebates & pricing
• Experience coaching and mentoring client facing roles
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
• Proven excellent written, oral, and active listening communication skills

*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. ?

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.