Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge. Maintain small to medium accounts with low to medium complexity. Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free. Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributo... more details
The Commercial Claims Coordinator is responsible for daily interactions with internal and external customers regarding potential product issues or questions. This position reports directly to the Sr. Claims Manager. The Commercial Claims Coordinator will ensure effective coordination between the Company and its customers with a high level of service and support. They must maintain positive business relationships, both internally and externally, to promote company goals. The position serves as the point of contact for filing manufacturing claims, the analysis of those claims for accuracy, completeness and eligibility, along with facilitating the resolution of claims to the customers’ satisfaction. The position is responsible for the end to end claims processing, working to enter, investigate and close claims within the established claims processing guidelines.
Responsibilities
- Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.
- Maintain small to medium accounts with low to medium complexity.
- Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free.
- Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributors, sales and business management.
- Review delivery due list for all customer orders in all plants to align with delivery requests.
- Collaborate with cross functional team members.
- Answer customer inquiries via fax, phone, email and mail.
- Check stock and provide availability dates to customers.
- Provide freight quotes once processed through the Logistics Department.
- Ship samples as required by customers for product specials.
- Locate out-of-stock material for customers, when required, from other distributors.
- Other duties as assigned.
Desired skills and experience
- High school diploma required, AA or BA degree, preferred.
- Minimum of three years of customer contact experience.
- Working knowledge of computers / AS400 and SAP system, as well as CRM and Microsoft Office platform (Word, Excel, and PowerPoint).
- Proven, accurate data entry skills.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work effectively with cross-functional departments with a positive attitude
- Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
- Ability to portray a positive image when dealing with difficult customer claims.
- Ability to manage multiple accounts/tasks at any given time.
- Excellent attention to detail with strong organizational and time management skills.
What We Offer
A commitment that Safety is #1
Competitive benefits, pay, and retirement plan options!
Career growth, stability, and flexible work arrangements.
Responsible Manufacturing – Protecting Our Planet for the Future
We utilize renewable energy and a closed loop recycled water process.
We are committed to reducing greenhouse emissions and water consumption.
We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.
Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
