Fox Dealer is seeking an Entry Level Customer Implementation Specialist to join our onboarding team. As the Customer Implementation Specialist, you own a critical point in the customer journey: the first impression. That means you must be passionate about Fox Dealer and delivering the best possible customer experience. You must be proactive and effective in communicating with our customers, as well as be highly organized and able to manage multiple projects at once. You are technically adept and... more details
Position Summary:
Fox Dealer is seeking an Entry Level Customer Implementation Specialist to join our onboarding team. As the Customer Implementation Specialist, you own a critical point in the customer journey: the first impression. That means you must be passionate about Fox Dealer and delivering the best possible customer experience. You must be proactive and effective in communicating with our customers, as well as be highly organized and able to manage multiple projects at once.
You are technically adept and focus on the details while keeping holistic insight into the bigger picture. Not only are you committed to producing high-quality work, you are able to work within the constraints of deadlines to provide our clients with exceptional service.
What You’ll Do:
Oversee the implementation of new products, including website builds and website add-on widgets
Own account updates, customer revisions and concerns, and handle multiple projects while honing your organization skills
Identify roadblocks and work with multiple teams and vendors to come up with solutions to keep projects moving forward
Adhere to strict SLAs regarding product launch timelines while delivering superior customer service
Become autonomous in problem solving and navigating customer concerns
Create project records and cases in SalesForce and log all customer communications promptly
Work cross functionally with multiple teams to ensure flawless execution of product onboarding with a seamless transition of products to customer support teams post-launch
What You Need:
World-class customer service skills and commitment to high quality work
Ability to coordinate multiple departments, 3rd parties, and customers to complete tasks
Aptitude for all things technical, ability to roll up your sleeves and learn new products
Proactive communication with customers to ensure timely project completion
Solutions to problems and resolution of customer roadblocks
Project management skills ensuring accurate completion of numerous onboarding tasks
Outstanding analytical, problem-solving, organization and multitasking skills
Proven ability to drive results under pressure and in the face of ambiguity
Qualifications:
Strong attention to detail required
Excellent written and verbal communication skills
Strong organizational and time management skills
Ability to solve problems and learn new technical skills
Ability to prioritize based on company and departmental directives
Motivation to follow-through and finish projects with a commitment to quality
Ability to work collaboratively and cross-functionally to achieve a common goal
Ability to identify, address, and resolve client related issues in a professional manner
Highly enthusiastic, positive-minded, customer focused, and service-orientated
Basic understanding of HTML, CSS, and standard Content Management Systems (CMS) helpful, but not required
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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