The Assistant Manager works with the Manager and is responsible for ensuring that guests are offered an enjoyable meal reflecting the high customer service standards. They ensure guests are seated and served according to department and company service standards. The Assistant Manager is responsible for ensuring that all details of service are performed properly and every guest receives the highest quality of service. They must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.
- Assist with hiring, training and supervising restaurant staff, including food servers, bus persons and host persons.
- Schedules and ensures the appropriate staff is available to provide the highest level of customer service based on guest volume
- Establish and maintain a professional working relationship with all departments interacting with the restaurant.
- Ensure that all food and beverage items served are prepared and presented accurately and to the highest determined quality standards.
- Evaluate employee performance on a regular basis and provide positive feedback to employees and take corrective action when necessary.
- Observe daily conditions of all physical facilities and equipment in the restaurant and make recommendations for improvements and maintenance as needed.
- Ensure that cash, charge and credit card transactions are handled accurately and in accordance with company policies and procedures.
- Recognize and notify the appropriate personnel of any problems resulting from guest complaints, intoxication or disruptive behavior.
- Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
- Follow all procedures when responding to any hotel emergency or safety situation.
- Other duties as assigned.
Minimum Qualifications / Other Expectations:
- Possess current health department certifications required to work in a restaurant.
- 1+ years food and beverage supervisory experience, preferably in a restaurant or hotel/resort environment.
- Experience developing and conducting employee training.
- Skilled in development of employee motivational programs, performance evaluation and discipline.
- Strong attention to detail and the ability to handle multiple tasks.
- Excellent communication skills.
- Ability to work with management staff and other employees in a professional manner.
Compensation:
Base Pay Start Rate: $66,700-$70,000
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.
Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
