Majestic Steel is looking to add an Senior Office & Hospitality Specialist to our team! This person will be responsible for providing an exceptional experience to customers, visitors, business partners and the general public. They will create a welcoming environment that exemplifies the Majestic brand and culture, support general office activities and function as a corporate concierge. This is a hybrid work schedule. Essential Duties and Responsibilities Manage all aspects of the reception area ... more details
Majestic Steel is looking to add an Senior Office & Hospitality Specialist to our team! This person will be responsible for providing an exceptional experience to customers, visitors, business partners and the general public. They will create a welcoming environment that exemplifies the Majestic brand and culture, support general office activities and function as a corporate concierge. This is a hybrid work schedule.
Essential Duties and Responsibilities
- Manage all aspects of the reception area including the handling of incoming telephone calls and visitors, and the organization of the reception area at multiple locations to create an inviting atmosphere for clients, guests and business associates.
- Organize programs, events, meetings and conferences by scheduling and arranging rooms, order caterers and/or lunches, preparing materials, etc.
- Manage the replenishment process for office and vending supplies based on inventory needs; coordinate restocking for various areas including the lunchroom, coffee stations, lounges, training room, conference rooms, and copy stations.
- Coordinate the maintenance and repair of office equipment and machinery.
- Manage the incoming and outgoing mail and shipping processes, making informed judgment calls to ensure efficiency and accuracy.
- Utilize purchase ordering system and procedures for office, hospitality, and administration supplies.
- Responsible for monthly corporate credit card coding, which includes accessing the platform and accurately entering descriptions to assign charges to specific cost centers.
- Coordinate and distribute Company’s promotional items.
- Welcome guests in a courteous and friendly manner; create conversation, offer refreshments or other amenities, and host while in lobby area.
- Professionally answer and direct incoming phone calls for a multi-line system; providing exceptional customer service to promote a positive company image.
- Maintain visual appearance, cleanliness and organization of lobby area, meeting rooms and café.
- Travel between local offices to provide workplace management and hospitality services as needed.
- Other job related duties and special projects as
Education, Training and Experience Requirements
- High School
- Five (5) years office management, hospitality or similar public-facing
Knowledge, Skills and Abilities Requirements
- Ability to adapt and respond quickly to changing situations based on immediate needs and available information.
- Demonstrated ability to handle multiple tasks and exercise independent judgment and initiative in representing the best interests of the Company.
- Strong strategic and critical thinking skills.
- Demonstrate strong attention to detail in all tasks and projects.
- High profile, front desk role requires maintaining a professional business appearance and projecting a positive company image to customers, visitors, business partners and the public.
- Exceptional verbal and interpersonal communication skills with great front desk demeanor and professional telephone etiquette.
- Ability to conduct interactions in a professional, mature and discrete manner; respecting matters of confidential nature as necessary.
- Proactively and creatively find ways to improve the guest experience; take action with energy and
Preferred Qualifications
- College Degree in Hospitality and/or Communications or related
- Seven (7) years office management, hospitality or similar public facing experience.
- Experience in MS Office products and Windows-based computer
Supervisory Responsibility
Additional
- Must be able to work outside normal business hours/days as
- Must be able to travel occasionally and work at an outside
At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer. Majestic considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
