Bachelor’s or Master's degree with a minimum of 2 years relevant experience in a large scale enterprise or equivalent combination of education and experience. Sample degrees include Business Management, Computer Science, Data Science, Contract Management, Information Systems or Telecommunications.
The qualified candidate will have:
•Relevant experience in performance measurement and service delivery management.
•Contract and vendor management in the global telecommunications field
•Experience in planning, executing, and monitoring projects in a multi-cultural environment.
•Experience in SLA management, measurement and reporting.
•Knowledge about Telecommunications networks, terminology and links, IT Infrastructure components. Hands-on knowledge of telecom services including VSAT, MPLS, ISPs, etc.
•Experience and understanding of IT/Telecommunications contracts and vendor management including drafting requirements and statement of work and service monitoring.
•Understanding of procurement process such as RFIs and RFPs with associated documentation
•Strong ability to assess requirements, initiate and complete task or project with little or no guidance
•Excellent oral and written communications skills in English
•Experience with prioritizing conflicting demands in high-pressure and time-critical situations.
•Flexible attitude is a key attribute.
•Knowledge of the World Bank Group is a plus.
•Highly skilled in preparing presentations, reports and Microsoft Office Suite.
•Ability to investigate issues and seek technical assistance when necessary.
•Can work independently and with a team.
•IT/Telecom project management skills desirable
Essential Job Competencies
•Ability to analyze information and produce relevant reports
•Ability to build and sustain collaborative relationships with team leads and project managers
•Strong analytical, organization, and communication skills
•Excellent interpersonal skills
•Ability to work cooperatively and collaboratively in a multicultural team environment and build effective working relations with clients, colleagues, and vendors
•Ability to organize and prioritize workload
•Ability to work under pressure in a busy environment
•Demonstrated ability to work calmly and effectively under pressure.
Required Competencies
•Client Orientation - Proactively addresses client needs. Takes personal responsibility and accountability for timely response to client queries, requests or needs. Anticipates client needs and responds based on clear understanding of needs and concerns. Seeks to understand the World Bank strategies at a global level and within the context of diverse internal and external stakeholders. Asks probing questions to understand the client's underlying needs; offers solutions to meet those needs. Works to remove obstacles that may impede execution or overall success. Demonstrates a disposition and willingness to value and adjust to other cultures.
•Drive for Results - Accepts accountability for work tasks. Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. Follows up for completion, coordinates with others, and ensures that others with whom he or she is working deliver on time and to quality standards. Aligns own goals and results with WBG results agenda and links targets and goals to development impact and sustainability. Allocates and prioritizes resources to get the job done in the context of the defined goals for highest priority/impact assignments. Identifies and acknowledges risks and actively employs strategies and solutions, working collectively with others to mitigate them. Treats barriers and problems as opportunities and is straightforward in tackling issues that impact the business.
•Teamwork (Collaboration) and Inclusion - Values working in collaboration and respecting views of others. Collaborates with other team members and contributes productively to the team's work and output. Fully involves others in the work of the team. Shows respect for different points of view and incorporates into own work program. Contributes as required to the work of others in the department. Understands differences in culture and values and the importance of including others' views in achieving the strategic goals of the World Bank and its partners. Solicits feedback from others and negotiates and resolves differences in a constructive manner. Works collaboratively and effectively within the Bank's culture as well as within own and others' cultures.
•Knowledge, Learning and Communication - Shares, seeks out and uses global good practices and operationally relevant knowledge to improve development impact. Uses available resources from within and outside the WBG to build knowledge and acquire new skills. Shares knowledge across the World Bank Group and seeks input and feedback from others. Communicates and presents information and ideas in an organized and clear way and responds to requests to share knowledge with others in a timely and respectful manner. Seeks knowledge related to WBG and subject areas assigned and applies knowledge to own work. Identifies own competencies, biases, and learning gaps and seeks to reduce any gaps. Documents lessons learned from own work and shares within own department and other Bank Group staff as appropriate. Listens and participates; contributes actively in the workplace and delivers information effectively, verbally and in writing. Listens to others and expresses ideas and concerns openly and constructively. Resolves conflict in a respectful, non-personalized and tactful manner in a multicultural context.
•Business Judgment and Analytical Decision Making - Analyzes available information and makes evidence based ethical decisions. Analyzes facts and data to support sound, logical decisions regarding own and others' work. Makes good cost/benefit decisions to meet work program objectives. Anticipates problems and potential barriers to achieving results or meeting time demands. Identifies, assesses and ensures that all pertinent stakeholder data is considered in the analysis, giving proper weight to making decisions.
•Risk Management - Identifies potential risks and develops preventive plans for procedural activities. Alerts others to potential risks in their areas of responsibility. Develops processes for monitoring for pre-identified risks
•Information Seeking - Asks questions and solicits procedural information that explains how day-to-day tasks are conducted. Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue.
•Service Provider Assessment and Evaluation - Gathers and records data on specified vendors' services and products against defined requirements. Assesses and compares service providers and their products in meeting these requirements. Documents findings in a report that articulates the challenges and opportunities of each option.
•Vendor and Alliance Management: Follows procedures for working with vendor and/or alliance partners and resolves day-to-day problems within defined guidelines. Maintains ongoing dialogue with partners. Suggests improvements in workflows and handoffs between vendor and/or alliance partners and own organization. Escalates non-routine questions and problems.
•Foundation Architecture Knowledge: Shows understanding of the concept and usefulness of foundation architecture in the development and deployment of software and hardware. Supports the need to adhere to standards. Finds out whom to go to for information and guidance. Integrates tasks with the foundation architecture. Uses relevant tools and techniques in own work area.
