I. Job Purpose
Our Sales Executive is responsible for the solicitation of orders for specific KSEA products, specialties, and services, the representation of the company in an appropriately professional manner in accordance with company policies in the assigned geographic area, and for maintaining an awareness of local competitive conditions and promptly reporting them to management.
This position will support the Head & Neck group. The hired candidate is required to live in the Orange County, CA area. This Business unit is focused on ENT, (Ear, Nose and Throat) Neurosurgery, Speech Pathology, Radiation Oncology and Otology. Multiple call points including offices, clinics, and operating rooms. This role will require a strong focus on patient migration to new care sites. This position includes a blend of technological sales and traditional steel instrumentation.
II. Job Duties
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Responsible for the achievement of assigned annual quota.
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Maintain and grow market share of all designated product specialties.
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Aggressively pursue new customers.
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Prepare and maintain an annual working sales plan to include analysis and forecasting specifying activities/efforts that contribute to company goals/quota attainment.
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Address customer complaints in a timely manner and in accordance with established company policy.
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Promptly advise management of any situation beyond his/her scope of responsibility
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Establish and maintain strong working relationships with nurses, key physicians, materials management, and administrative personnel, and accounts, which are essential to the company's future.
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Provide dependable service after sale to ensure customer satisfaction and long-term reliability of all KSEA products purchased.
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Effectively present product features, benefits, and procedural application.
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Aggressively support all promotional activities initiated by KSEA that are related to designated product specialties and product focuses.
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Assist in the field training of another salesperson, as requested. Maintain sales samples in the best possible working condition; through cleaning and polishing, provide them with a "like new" appearance.
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Accountability for all samples provided by KSEA
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Be alert to all competitive products - design, pricing, promotions - and keep management informed in a timely manner. When appropriate, recommend the addition of new products and/or modification or new application of existing products to management.
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Maintain up-to-date customer records and any other records, as required, by company policy/instruction. Submit any special reports related to the operation of the territory, as required.
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Attend and participate in sales meetings, training programs and conventions, as directed. Also submit complete and informative meeting/convention reports, as requested by manager or executive, in a timely manner.
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Maintain an awareness of likely candidates for the Salesforce and call any such individual(s) to the attention of the Region Manager.
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Complete and submit expense reports in a timely manner and in accordance with company policy.
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Comply with all company policies, instructions, and directives for the fulfillment of company objectives.
III. Minimum Knowledge, Education and Skill Requirements
Required
Minimum years of relevant work experience: 2-4 years of experience of sales experience, B2B preferably medical device
Minimum education, certifications and/or credentials: Bachelor’s degree or 2-4 years of B2B sales experience
Minimum hard skill requirements (including computer and application proficiency):
Minimum soft skill requirements:
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Understands market & industry trends, thinking strategically about account planning. Coordinates internally to resolve issues
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Ability to articulate KSEA’s value proposition through alignment of products/solution with specific account needs
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Engages and establishes trust/credibility with key stakeholders in account
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Understands needs and develops opportunities through account planning and consistent communication with stakeholders
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Ability to gain deep understanding of KSEA products / solution creation and ability to align appropriately to account situation
IV. Essential Function
Must be able to maintain productive working relationships and treat fellow employees with respect.
Has contact with: External customers and internal departments.
Physical requirement/Demands:
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Regular handling, demonstrating, installing, packaging, transporting, carrying of Company medical equipment individually weighing 1 – 35lbs (employee to request additional human or mechanical assistance if ever asked to help move or handle equipment exceeding 40lbs, or whenever the employee is uncomfortable with any weight over 25lbs)
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Extensive walking, standing, and potential stair climbing (as needed) within customer sites
V. Core Requirement
Travel:
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Minimum 30 hours per week on the road visiting local customer medical sites (hospitals, surgery centers, emergency rooms, doctors’ offices, etc.)
Other duties consistent with the general nature and focus of the job and/or the goals and objectives of the department may be assigned.
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