| Job Description Summary: | The George Washington (GW) University Libraries (LAI) is a catalyst, a spark to generate new ideas and new possibilities. Responsive to the changing landscape of information and education, being sensitive both to traditional and emergent modes of communication, we bring together diverse constituents of faculty, students, and staff in a highly collaborative, dynamic, and deeply engaged intellectual community to support research, teaching, and learning. As part of the larger George Washington University, we are a nexus where exciting things happen, where change happens, where growth happens. Academic Commons is the centralized learning assistance center within GW Libraries and Academic Innovation (GWLAI). Located at the entrance of Gelman Library, Academic Commons supports students, faculty, staff, and alumni of the GW community in their learning. Academic Commons offers an array of programming services to support the GW community.
The Manager, Academic Commons will oversee the review sessions and group drop-in tutoring sessions offered by the course-based undergraduate learning assistants (ULAs). The Manager will proactively coordinate with faculty and academic department administrators to manage the hiring and supervision of the ULAs. Partnering with other members of the Academic Commons team and in consultation with the academic departments, the Manager will develop and facilitate training for the ULAs and will conduct observations of review sessions and drop-in tutoring sessions to ensure quality. The position will develop new partnerships across campus and serve as the point person for outreach to prospective faculty and academic departments interested in hosting review sessions and drop-in tutoring sessions through Academic Commons. This is a management position at the university that, in addition to leading a work unit, leads and supervises student-staff directly, makes hiring decisions, provides coaching, training, and mentoring, manages performance, and determines future staffing needs. The position is primarily based at the Foggy Bottom campus.
Responsibilities include: - Coordinating with faculty and department administrators to recruit, make hiring decisions, and onboard course-based learning assistants.
- Developing, planning, and facilitating training sessions to support the continued professional development of course-based learning assistants.
- Serving as the point person for the review session and drop-in tutoring session scheduling system utilized to manage the course-based learning assistants.
- Tracking student usage of review sessions and drop-in tutoring sessions and providing accurate attendance reports.
- Providing high-quality customer support to patrons and instilling customer service into training programs and protocols.
- Serving as a resource to other Academic Commons staff and programs, assisting in coverage and support as needed.
- Resolving complex issues requiring research or potential escalation to the Director, Academic Commons.
- Assisting the Director, Academic Commons, with managing the budgetary needs of the ULA program within Academic Commons.
- Contributing to the Academic Skills for Success (study skills) modules and other resources to support student success initiatives.
- Represent the Director, Academic Commons, when the
the director is absent. - Perform other work-related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
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| Minimum Qualifications: | Qualified candidates will hold a high school diploma/GED plus 4 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. |
