Job Abstract

Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements. High school diploma or equivalent. Bachelor's degree preferred. Prior customer service experience is a plus, but we’ll train you to p... more details

Bilingual Customer Service Representative

Pay from $23 to $27 per hour

Plus $2 or $4 Shift Differential based on shift

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Available Shifts:

12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
9 PM to 5:30 AM, Friday through Tuesday.

Position Responsibilities

Process customer orders and inquiries in a collaborative call center using world-class technology.
Communicate with customers over phone, email and chat.
Help customers navigate Uline's website and online ordering.
Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.
Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

Best-in-class, clean, modern, air-conditioned facilities.
First-class fitness center and nearby walking path.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

#LI-MH1

#LI-CA001

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Search Terms: Customer Service Representative, Customer Service, Bilingual, Representative, Retail

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