DESCRIPTION
Prime Video is changing the way people watch movies and TV shows, with hundreds of thousands of titles available on-demand to millions of customers on nearly every connected device type on the planet. Are you excited by merging operational excellence with entertaining millions of customers and driving key impact on scaling our business? The Prime Video Publishing Operations Teams core mission is to make content available to customers, on time, without defects, at the highest quality. In addition to continuously driving and improving execution of this core mission, you will work closely with cross-functional counterparts in engineering, content acquisition, product management, marketing, finance, and executive teams to ensure the operations team and systems are supporting the broader growth, launching new features, developing and growing business opportunities, and enhancing our customer experience.
As a Head of High Value Publishing Operations, you will lead a global team that owns publishing success for Prime Videos most anticipated titles. This critical program enables us to expand video selection for customers by ensuring that hundreds of highly anticipated titles a day flow through our supply chain and are consumable. In this role, you will own the process and outputs for content launches and manage prioritization of work across multiple businesses and inform product and engineering teams on operational tooling requirements to support our business growth. The person in this leadership role needs to be highly resourceful, customer-focused, team oriented, possess incredible ownership over publishing outcomes and have significant ability to deliver results through influence. Successful candidates will have a proven track record on taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
Key job responsibilities
- Program management
- Stakeholder management
- Dive-deep into Digital Supply Chain tasks
- Execute and deliver successful projects
- Actively support and participate in the professional development of your team
- Process improvement and program management that impacts the customer.
- Define partner performance metrics, holding partners accountable to Amazon delivery specifications and continuing to raise the bar on partner and operational performance, consistently leaving it better than you found it
- Contribute to defining product value propositions, advantages, and limitations
- Be engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly represented
- Drive operational efficiency by continually refining operational processes and influencing Product/engineering teams to enable automation
A day in the life
Be directly responsible for the results of the highest value content publishing.
Establish goals, plans and related metrics, track progress, and manage through obstacles to achieve program objectives
Drive global prioritization content publishing operations.
Develop a deep understanding of Prime Videos content spec and partner performance metrics, defining what operational excellence looks like for Prime Video.
Work cross-functionally with operations and business teams to define, drive and optimize the quality, speed and process for publishing.
About the team
Publishing Operations (POPS)'s vision is to build the worlds most beloved, comprehensive streaming destination. Through the seamless education and integration of content providers, tech teams, operations and science, we empower Prime Video to raise the bar for high-quality, on time content at a global scale.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA | Los Angeles, CA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- Leadership experience at large global organizations as a Program Manager, Operations Manager or Supply Chain Manager
- Program management background with ability to improve and implement manual procesess and drive automation
- 10+ years of program/operations management experience or relevant experience in the Digital Supply Chain Management
- 3+ years of experience managing a team directly, and influencing teams globally
- Demonstrated success in delivering programs of high complexity that have global impact
PREFERRED QUALIFICATIONS
- Experience and deep understanding of digital media and/or digital video supply chain
- 5+ years experience building and leading global teams
- Experience running Tier 1 operations
- Experience managing, delivering on goals, and communicating relevant results to senior management
- Demonstrated ability to work cross functionally with engineering, design, and marketing/business counterparts to deliver products/services
- Ability to work effectively and navigate ambiguity and change management
- Collaborate and communicate effectively in a diverse global team environment
- Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment
- Passionate about understanding customers and their behavior in order to drive new feature development
- Experience working in a fast-paced online environment
- MBA or advanced degree in a related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163,800/year in our lowest geographic market up to $304,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
