Our client is looking for a Desktop Support Technician II who will be responsible for providing support across the entire organization's internal users, all the way up to the C Suite level. Will provide administrative or technical support at a specialist level. This will include, but not limited to, computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems [ "\t. Prioritize and schedule computer operations a... more details
job summary: Our client is looking for a Desktop Support Technician II who will be responsible for providing support across the entire organization's internal users, all the way up to the C Suite level. Will provide administrative or technical support at a specialist level. This will include, but not limited to, computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems
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Prioritize and schedule computer operations and workflow so processing equipment and other IT resources are used to their full capacity. \t
Analyze production, maintenance, and malfunction records to identify problems and recommend solutions (e.g., changes to procedures, workflow, or equipment) to improve performance and increase the capacity. \t
Research, evaluate, and recommend equipment purchases to enhance the capabilities of computer operations. \t
Lead, direct, evaluate, and develop computer operations staff to ensure computer operations activities meet pre-established production targets and operating budgets. \t
Liaise with functional or operational area managers to understand their current and future information needs and develop plans, cost estimates, and schedules for integrating these needs into existing operations. \t
Select, and manage ongoing relationships with, vendors and suppliers (e.g., data entry providers) to ensure the organization receives satisfactory standards of service. \t
Activities may include data processing, data entry, data control, position language set-up, and tape library. \t
May provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems.\t
5-10 years experience in the primary skill required and/or less than 10 years of industry experience
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