Job Abstract

Do you have the desire to make a meaningful impact in a vibrant and diverse community? Join a collaborative workforce committed to serving the City of Irvine.

The City of Irvine seeks a seasoned, energetic, and compassionate Transit Program Dispatcher. The Transit Program Dispatcher will coordinate and lead transit service personnel by providing fleet scheduling, dispatching, and routing support for the City of Irvine TRIPS transit program.

Hours: Varying shifts between 7:00 AM to 6:00 PM Monday through Friday.

Your Impact

• Coordinate and lead transit dispatch center activities during assigned shifts.
• Develop and design driver's routes and work schedules.
• Receive reservation requests and negotiate passenger departure and pick-up times to ensure safe and efficient routes and schedules.
• Provide supervision to administrative staff and para-transit drivers.
• Develop and provide training and guidance to new driver personnel.
• Serve as program lead over a variety of administrative functions including but not limited to: participant registration, fee processing, program data/reports, supply purchases, marketing, and community outreach.
• Arrange repair and maintenance of faulty equipment to the proper agency/department.
• Act as liaison between TRIPS and various city departments to coordinate organizational needs.
• Perform day-to-day supervisory duties and operations in the absence of the supervisor.
• Find additional information in the Transit Program Dispatcher job description.

Minimum Qualifications

• High school diploma or equivalent.
• Three years of dispatching and scheduling experience, or any combination of education and experience that provides equivalent knowledge, skills and abilities.
• Possess, or ability to obtain a valid California driver’s license.
• Required to obtain CPR/First Aid certification within three months of employment.

Best Fit

• Exceptional interpersonal skills and a passion for customer service.
• Strong data entry skills and proficiency in Microsoft Word, Outlook, and Excel.
• Ability to manage challenging situations, effectively troubleshoot issues, and identify solutions.
• Analytical, technologically adept, and possesses superior communication skills to help address the changing needs of the TRIPS clients and the City's growing, diverse and dynamic population.
• Possess strong organizational skills and attention to detail.
• Experience utilizing TripSpark or similar transportation software to support public transit operations is desired.

Your Team
The Community Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. The department consists of the following award-winning programs and services: Senior Services, Child, Youth, and Family Services, Athletics, Aquatics, Fine Arts, Animal Care, Recreation Programs & Special Events, Transportation Services (TRIPS), Open Space & Agricultural Programs, Orange County Great Park, and Administration & Business Support Services.

The Process
The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization.

Equal Opportunity Employer
The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.